Australian airline Qantas has asked senior executives to work as baggage handlers for three months as it tries to tackle a significant labor shortage.
The firm’s head of operations is looking for at least 100 volunteers to work at Sydney and Melbourne airports.
Tasks include loading and unloading bags as well as driving vehicles to move luggage around airports.
The company’s operations manager is searching for at least 100 volunteers to work at the airports in Sydney and Melbourne.
Additionally, to operating cars to transport luggage throughout airports, tasks include loading and unloading bags.
Like much of the global airline industry, Qantas is struggling to resume its services as borders reopen.
“The high levels of winter flu and a Covid spike across the community, coupled with the ongoing tight labor market, make resourcing a challenge across our industry,” Qantas’ chief operating officer Colin Hughes said in an email shared with the BBC by the company.
“There is no expectation that you will opt into this role on top of your full-time position,” Mr. Hughes added.
The managers and executives were asked to work in the baggage handling roles for three or five days a week, in shifts of either four or six hours a day.
The note went on to say that applicants need to be able to move suitcases weighing as much as 32kg each.
“We’ve been clear that our operational performance has not been meeting our customers’ expectations or the standards that we expect of ourselves – and that we’ve been pulling out all stops to improve our performance,” a Qantas spokesperson told the BBC.
“As we have done in the past during busy periods, around 200 head office staff have helped at airports during peak travel periods since Easter.”
Qantas was among airlines hit hard by the pandemic as countries closed their borders, grounding planes.
The industry laid off thousands of staff during the pandemic, many of which were the ground staff.
Last month, the airline apologized after passengers complained of delays and missing luggage.
Australia had among the strictest Covid travel restrictions in the world, including for its own citizens, and only began lifting the controls in November 2021.
As measures to slow the spread of Covid-19 have eased around the world, Qantas and other major airlines have struggled to resume services at the scale seen before the pandemic.
Staff shortages have also affected UK airports and airlines, resulting in cancellations and delays throughout the holidays. The lack of baggage handlers has also contributed to a backlog of bags in terminals.
To assist control demand, airports like Heathrow have capped passenger numbers over the summer. As a result, several airlines have suspended ticket sales for specific routes.