The UK’s Competitions and Markets Authority (CMA), which oversees consumer protection laws, has chalked up a significant win for travellers whose holiday bookings have been cancelled due to the coronavirus pandemic.
The CMA stepped in following complaints about the company Vacation Rentals – which operates Hoseasons holiday parks and the short lets website Cottages.com. Customers said that the firm had failed to offer full refunds after bookings were cancelled.
The company has now voluntarily changed its policy, but the CMA says it is continuing to investigate the actions of other holiday companies through its COVID-19 Taskforce.
If you’d like to know more about your consumer rights during the pandemic, click here.
Source:Â bbc.com