The unsolicited entry of people’s doors by Amazon delivery drivers is allegedly done in order to leave packages.
The behaviour was the “last thing you’d expect,” according to Lancashire resident Kathakoli Dasgupta.
She and others from the coastal community of Freckleton have complained to Amazon about the situation.
The last time Kathakoli and her husband were at home, they heard their front door open.
She told Lancashire Live: ‘By the time I reached the door, the driver was already in the van, so I couldn’t say: “What did you do?’ I would have said something.”‘
She took to social media to share details of the incident and realised others had encountered the same situation.
One villager claimed they had heard delivery drivers try their front door, but fortunately it was always locked.
Another resident suggested the drivers try this method because the home in question ‘look occupied with a lamp’ on in the front room.
The same user added they do not believe there is any ill intention from the Amazon drivers.
Kathakoli continued: ‘I moved from India seven or eight years ago and I’ve had to do some cultural adaptation.
‘In India, there’s no real sense of space, but I can’t remember a time anyone ever opened my door there.
‘When they ring your doorbell, they often don’t wait for you to get there before leaving. But I guess it’s eating into the handling time. I’m often almost running to the door once when the doorbell goes off.’
She stressed that Amazon usually delivers a ‘fantastic service’ working to tight deadlines.
It is understood the delivery drivers are self-employed contractors, engaged by third-party courier companies on behalf of Amazon.
An Amazon spokesperson said: ‘We have very high standards for the delivery service providers we work with and how they serve customers.
‘We’re looking into this matter.’