Tag: GWCL

  • GWL ramps up efforts to restore full water supply to KATH

    GWL ramps up efforts to restore full water supply to KATH

    Ghana Water Limited (GWL) officials in the Ashanti Region have intensified efforts to fully restore water supply to the Komfo Anokye Teaching Hospital (KATH).

    According to the company, water has begun flowing at the facility, but additional measures are being implemented to ensure a steady and sufficient supply.

    A severe water shortage at KATH recently forced the hospital’s Doctors Association to suspend certain surgical procedures. The crisis, which began 10 days ago, has severely impacted critical departments such as the Orthopedic and Emergency Directorates, raising serious concerns about patient care.

    The shortage was caused by a burst pipeline that supplies water to parts of the Kumasi metropolis, including KATH.

    Ghana Water Company Limited assured that while many areas in Kumasi remain affected, priority is being given to restoring full supply to the hospital as efforts continue to resolve the issue.

    “We’re on course to restoring full production to the Komfo Anokye Teaching Hospital. As of Thursday, March 27, they started receiving flow, as of 9 am on Friday, March 28, till 4 am when the pressure went down.

    “We’re also using the tanker services from the District Road Improvement Programme (DRIP) to also augment supply. We’re doing our best. We are also looking at our system, where we can shut valves and direct flow. We’re hoping we don’t have any power challenges.”

    Water tankers have been dispatched to supplement the hospital’s water supply. Meanwhile, the management has assured that efforts are underway to minimize the impact on healthcare delivery.

  • N/R: Water shortage hits Kanvili Kpawmo

    N/R: Water shortage hits Kanvili Kpawmo

    Residents of Kanvili Kpawmo in the Sagnarigu Municipality are grappling with a prolonged water shortage, as the Ghana Water Company Limited (GWCL) has failed to restore supply for over three months.

    Despite the absence of running water, households continue to receive monthly bills, a situation that has fueled widespread frustration within the community.

    Locals recall that the last time tap water flowed was on December 14, 2024. Since then, they have been left with no choice but to depend on expensive private water tankers and sachet water, driving up their living costs and raising health concerns.

    Expressing his frustration, one resident remarked,“It’s unacceptable that we’re being billed for a service we’re not receiving. GWCL seems more interested in collecting revenue than ensuring we have access to clean water”.

    The problem is not unique to Kanvili Kpawmo, as similar complaints have emerged from other affected communities, further highlighting GWCL’s inefficiencies.

    Community member Lazarus Avonsige emphasized the growing dissatisfaction, stating,“The situation has eroded trust in GWCL’s commitment to serving the public.”

    Residents are now calling for an immediate resolution, demanding the restoration of water supply and a fair billing system that accurately reflects consumption.

    They are also urging regulatory authorities to intervene and hold GWCL accountable.

  • Water supply in Amasaman district to be disrupted for a week – GWL

    Water supply in Amasaman district to be disrupted for a week – GWL

    Residents of the Amasaman District will experience a temporary water supply disruption as Ghana Water Limited (GWL) carries out essential maintenance at the Nsawam Treatment Plant.

    The maintenance, set to take place from March 1 to March 7, 2025, will reduce water production, leading to shortages in several areas.

    According to a statement signed by Solace A. M. Akomeah, Communications Manager for the Accra West Region, the affected communities include Amasaman Township, Abehenease, Toman, Sapeiman, Pobiman, Obeyeyie, Daaresalam, Fise, Amanfrom, parts of Pokuase, and nearby areas.

    GWL has advised residents to store enough water in advance and assured them that the maintenance work is aimed at improving water supply reliability.


  • We’re working tirelessly to resolve water crisis – GWCL

    We’re working tirelessly to resolve water crisis – GWCL

    Ghana Water Company Limited (GWCL) has urged residents grappling with water shortages to remain calm, assuring them that urgent measures are being implemented to resolve the situation.

    The company acknowledged the difficulties communities are facing and reiterated its dedication to restoring a consistent water supply as swiftly as possible.

    Several towns, including Tamale, Bimbilla, Kasoa, and Ho, have suffered extended water shortages, disrupting daily routines.

    In Ho, the crisis has worsened, putting immense pressure on vital institutions like hospitals and prisons, which have been compelled to seek alternative water sources to continue operations.

    Speaking to Channel One TV’s Adwoa Tenkorama, GWCL Communications Manager Stanley Martey reassured residents that steps were being taken to address the problem.

    He specifically guaranteed that Ho’s water supply would stabilize within a week, stressing that the company was working tirelessly to restore normalcy across all affected regions.

    “We sincerely apologise for the inconvenience caused, but as we have stated, we are working around the clock to restore supply. By the end of the week, we expect the situation to improve within the municipality,” he stated.

    He added that a backup water pump had been serviced and was ready for use, while another was scheduled for installation by Thursday.

    “Having two standby pumps will serve as a short-term solution to this challenge,” he added.

    Mr. Martey also condemned unauthorized water usage, highlighting that it aggravates the shortage for other residents.

  • GWCL suspends operations at Tarkwa plant over illegal mining

    GWCL suspends operations at Tarkwa plant over illegal mining

    Ghana Water Company Limited (GWCL) has announced the closure of the Bonsa Headworks treatment plant, which provides 75% of clean water to Tarkwa and nearby areas.

    The closure is due to severe pollution in the Bonsa River, caused by illegal mining (galamsey), which has made it impossible to extract and treat water from the river.

    Efforts to reduce the pollution’s impact have not worked, leading to the closure of the plant.

    GWCL has promised that the Bonsa River is being monitored for improvements in water quality, and the plant will reopen once the conditions are suitable for water treatment.

    The company assured residents that they would receive regular updates on the situation and emphasized their dedication to resolving the issue, ensuring the water supply is restored as soon as possible.

  • GWCL goes after debtors in the Northern, Savannah regions over GHS 45 million debt

    GWCL goes after debtors in the Northern, Savannah regions over GHS 45 million debt

    Northern Area Manager of Ghana Water Company Limited (GWCL), Stephen Amihere Mensah, has revealed that customers in the Northern and Savannah regions are facing a substantial collective debt of GH¢45.5 million due to unpaid water bills.

    This outstanding amount pertains exclusively to domestic consumers, as the government has no pending arrears with the company.

    Notably, more than GH¢7 million of this total is attributed to arrears from standpipe users.

    In light of this situation, GWCL has initiated a revenue mobilisation campaign aimed at recovering these overdue payments.

    This effort will be active from November 1 to December 31, 2024, as the company seeks to address the financial challenges posed by these outstanding debts.

    “We have to chase our customers for our monies. Because as we speak, the government has paid all arrears that were owed by other institutions.

    “Currently, only our domestic customers or residential customers owe GH¢45.5 million, which is only in the northern and Savannah regions.

    What is even striking is that standpipes that are supposed to be cash and carry our customers owe us over GH¢7 million.

  • Western Region customers’ unpaid bills exceed GHS23m – GWCL

    Western Region customers’ unpaid bills exceed GHS23m – GWCL

    The Acting Chief Manager of Ghana Water Company Limited in the Western Region, Nana Yaw Barima Barnie, disclosed that customers in the region have accumulated over GHS 23 million in unpaid bills for water services.

    He emphasized that this substantial debt is hindering the company’s capacity to consistently supply water to residents.

    In an interview with Citi News in Takoradi on Tuesday, October 29, Mr. Barnie shared that the Ghana Water Company is launching a revenue collection initiative to recover the outstanding GHS 23 million. This drive is essential for maintaining steady water supply operations in the region.

    “Currently, Ghana Water Company has a big issue of arrears owed by customers. Countrywide, we are owed in excess of GHS800 million and when you come to Western Region alone, the arrears are in excess of GHS23millions and that is a big problem for us,” he said.

    Mr. Barnie emphasized the troubling impact of unpaid bills, noting that it weakens the company’s operational capacity, especially as many of its water treatment materials are imported.

    “Ghana Water Company at the moment is not a subverted organisation and so what we need to do in our day-to-day operations, we need to depend on the bills our customers pay us. Thus, we buy chemicals in foreign currencies, pipes, fuel our vehicles, maintain equipment breakdowns which happen frequently, pay salaries of staff and a lot more.

    “All these require a lot of money, and that money comes from the bills customers pay. So if you have a customer who pays you just GHS300 out of a bill of GHS,1000, it means you’re not in good business,” he noted.

    The Acting Western Regional Chief Manager of the Ghana Water Company therefore said it is embarking on an intensive revenue mobilisation to recover these arrears with disconnections for defaulters.

    “We are moving from house to house to collect bills that people owe us from now till December end. If we come to your house, we expect that you pay us what you owe us. It is not in our interest to disconnect a customer, so we want customers to pay their bills even before we get there,” he added.

  • C/R: GWCL reports improved output, lower turbidity at Sekyere Hemang Plant

    C/R: GWCL reports improved output, lower turbidity at Sekyere Hemang Plant

    Management of Ghana Water Limited (GWL) in the Central Region has announced ongoing efforts to ensure adequate water supply to Cape Coast, Elmina, and nearby communities.

    In a statement, GWL noted that water production at the Sekyere Hemang Water Treatment Plant, which serves these areas, has significantly improved.

    The plant is now recording an average turbidity level of 9,000 NTU, down from the previous 14,000 NTU, thanks to interventions led by the Central Regional Security Council under the leadership of Regional Minister Justina Marigold Assan.

    “As a result, production at the plant has increased from 1.98 million gallons per day to 2.77 million gallons per day,” the statement said, assuring residents that every effort is being made to meet water demand.

    GWL also acknowledged the role of the Regional Security Council in improving the raw water quality and pledged to keep the public informed of any changes that might affect supply.

    They expressed gratitude for the council’s swift support and urged customers to use water responsibly, reiterating their commitment to delivering reliable water services.

  • Water supply disruptions in various parts of Accra due to faulty pumps – GWCL

    Water supply disruptions in various parts of Accra due to faulty pumps – GWCL

    Chief Productions Manager of the Ghana Water Company Limited (GWCL), Mr. Charles Tulasi, has admitted the growing difficulties many Accra residents are experiencing with water supply, attributing the shortages to malfunctioning pumps at several critical stations.

    He reassured the public that new water plants have been acquired and are scheduled to become operational by the end of October.

    Mr. Tulasi also highlighted the significance of prompt water bill payments, stressing that these funds are essential for maintaining and improving the company’s infrastructure, which is key to delivering a steady and dependable water supply for all.

    “We understand the frustration of our customers, and we want to assure them that relief is on the way. The faulty pumps will be replaced with new ones, which we expect to improve water supply significantly,” Mr Tulasi stated.

    Residents in various areas of Accra have been grappling with severe water shortages, a problem that has worsened in recent months.

    The unreliable water supply has led many households to rely on expensive private water vendors to fulfill their needs.

    Areas such as Dansoman, Achimota, and surrounding communities have been experiencing irregular water supply, with some residents receiving water just once a week.

    In certain parts of Dansoman, the shortage has persisted for over six months, compelling residents to rely on expensive tanker operators for water.

    Frustrated locals have shared that they are paying between 50 and 70 cedis per tank from private vendors, significantly straining their household budgets.

    For many, these rising costs are becoming unsustainable, yet they feel they have little choice as their taps remain dry.

    One resident from Achimota expressed her distress, stating, “We’ve been without regular water for months. We only get supply once a week, and that’s not enough. We have no choice but to buy from the water tankers, but it’s expensive. This can’t go on.”

  • “We might not have water” – GWCL on imminent devastating effect of galamsey

    “We might not have water” – GWCL on imminent devastating effect of galamsey

    There is an imminent water crisis if immediate measures are not taken to curb the destructive impact of illegal mining activities, commonly known as galamsey, according to the Managing Director of the Ghana Water Company Limited (GWCL), Dr. Clifford Braimah.

    Speaking on Joy FM’s Super Morning Show, Dr. Braimah issued a stark warning about the potential consequences of ongoing water treatment inefficiencies exacerbated by rampant pollution from galamsey operations.

    Dr. Braimah expressed deep concern over the escalating volumes of water loss during the treatment process, which have far surpassed acceptable levels. He explained that while the ideal water loss in treatment plants should be around 5%, current losses range between 35% and 50%, a situation he described as “very harmful to our health.”

    “The process losses that we are supposed to have on our plant should be 5% or less, but now we are having between 35% to 50% process loss,” Dr. Braimah stated.

    He warned that if the situation persists, Ghana could face a future where access to safe drinking water is severely compromised. “We might not even have water,” he cautioned, underscoring the urgency of the issue.

    The impact of galamsey on water treatment is profound, with Dr. Braimah highlighting that instead of 95% of treated water reaching customers, only 50% to 55% is currently being delivered. This reduction in water supply is compounded by the increased costs associated with maintaining even this diminished output.

    “To even get this 50% or 55%, you have to use more chemicals—more expensive chemicals—to achieve that,” he noted, stressing the unsustainable nature of the current approach.

    Dr. Braimah emphasized the critical need for immediate action, urging both citizens and authorities to move beyond political rhetoric and confront the reality of the situation. “Our rhetoric needs to go beyond the political jargons to the reality that citizens must take control over their lives,” he asserted.

    While the current water treatment process remains effective in removing harmful elements, Dr. Braimah warned that the continued accumulation of pollutants from galamsey could eventually overwhelm the system.

    “It does not mean that once it continues to accumulate, we are not going to get to the levels that we might not be able to do professional treatment to work,” he explained. The ongoing pollution, if left unchecked, could lead to levels that the treatment system cannot handle, posing a dire threat to the nation’s water supply.

    Dr. Braimah called on Ghanaians to take the situation seriously and work collectively to prevent further pollution. “The caution is very critical for us to take up and ensure that we do not continue to pollute, so that we will get to levels that are not tolerable to the system, that can create problems for us,” he urged.

    When questioned about how long it might take for the situation to reach a critical point, Dr. Braimah admitted it is difficult to predict, noting that detailed analyses have yet to be conducted. He suggested that the Water Resources Commission might have more specific information on the timeline for potential disaster.

    In a related development, the GWCL has provided clarification on the ongoing water shortages in the Central and Western regions, pointing to the compounding effects of pollution and treatment inefficiencies.

  • Make water bodies a security zone to protect them against galamsey – GWCL

    Make water bodies a security zone to protect them against galamsey – GWCL

    Managing Director of the Ghana Water Company Limited (GWCL), Dr. Clifford Braimah, has highlighted the critical need for enhanced protection of water bodies, framing it as a matter of national security.

    He emphasised that security forces should be deployed to safeguard these vital resources from illegal mining activities.

    Drawing a parallel to other nations where water bodies are treated as national security zones, Dr. Braimah pointed out that the Water Resources Commission, though a civilian entity, operates under the Ministry of Defence.

    He stressed the importance of evaluating the military’s capacity to tackle the issue if current measures prove insufficient.

    GWCL has raised significant alarms about illegal mining operations in the Pra River, which are severely disrupting their services.

    The impact has been particularly acute in the Central Region, including Cape Coast, Elmina, and neighbouring areas, where residents have faced prolonged water shortages.

    These mining activities are undermining the company’s ability to deliver clean, reliable water, thereby jeopardising regional water security.

    Speaking to Joy News as part of the ‘Poisoned Rivers’ documentary, Dr Braimah said, “As of now, once in a while, we bring them in, but that is a flash, then it goes off.

    But if you make it their responsibility and they cannot solve our water bodies being polluted, how can they guarantee that, when there is an invasion of foreign forces, they would be able to stop them?”

    He stated that if protecting water bodies were designated as a national security issue, with the Water Resources Commission functioning as a civilian agency under military oversight, the problem could be resolved within 100 days.

    Dr Braimah noted that the military would ensure high-quality results and could handle the task effectively if assigned that responsibility.

    “So, I think we have reached a stage where we need to be blunt about it. We need to be truthful and confront it head-on. If we leave it in the hands of politicians, Mr A will say, ‘When I come, I will bring them back,’ while Mr B will say, ‘When I come, I will make sure they do not do it,’ and it becomes a game.”

  • Sekyere Hemang treatment plant shut to ‘crash’ over pollution – GWCL

    Sekyere Hemang treatment plant shut to ‘crash’ over pollution – GWCL

    The Sekyere Hemang Water Treatment Plant in the Central Region faces an imminent shutdown due to severe pollution of its water sources, warns Nana Yaw Barima Barnie, the Communications Manager for the Western and Central regions of the Ghana Water Company Limited (GWCL).

    Mr. Barnie expressed deep concern over the alarming state of water bodies in the region, highlighting the critical situation during an interview on Top Story on Friday, August 30.

    Mr. Barnie lamented the prioritization of monetary gain over public health, stating that the pollution of drinking water sources is tantamount to poisoning the population.

    “We are treating water and getting only a quarter of the capacity of the plant… People will now have to be running helter-skelter looking for where they can get water,” he cautioned, indicating that the situation is nearing a breaking point.

    The ongoing illegal mining activities, commonly known as “galamsey,” have severely contaminated the Pra River, which serves as the primary source of raw water for the Sekyere Hemang Water Treatment Plant.

    The extent of the pollution has rendered traditional water treatment methods, such as the use of aluminum sulfate, ineffective.

    Mr. Barnie revealed that the GWCL has been forced to adopt more expensive alternatives like polyelectrolyte, significantly increasing the cost of water treatment.

    “We are spending four times more than what we were spending in the past when we were using alum. We are now spending four times more now that we are using polyelectrolyte because that is more expensive,” he explained.

    The challenges have already led to disruptions in water supply to Cape Coast, Elmina, and surrounding communities, as announced by the Central Regional Office of the GWCL in a press statement on Friday, August 30.

    The statement noted that the Sekyere Hemang Water Treatment Plant is currently operating at only a quarter of its installed capacity, producing about 7,500m³/day, a drastic reduction that has caused significant inconvenience to customers.

    Given the current trajectory, Mr. Barnie warned that the situation could deteriorate further, leading to a complete shutdown of the Sekyere Hemang Water Treatment Plant.

    He stressed that if the pollution is not addressed urgently, the GWCL may no longer be able to continue treating water in the region, leaving residents without a reliable source of clean water.

    The potential shutdown of the Sekyere Hemang plant underscores the urgent need for effective measures to combat illegal mining and protect water bodies in Ghana.

    Without immediate intervention, the region could face a severe water crisis, forcing residents to scramble for alternative sources of drinking water.

  • GWCL directed to deploy water tankers to Accra amid water shortage

    GWCL directed to deploy water tankers to Accra amid water shortage

    Minister for Sanitation and Water Resources, Lydia Alhassan, has directed the Ghana Water Company Limited (GWCL) to deploy water tankers to several communities in Accra facing water supply issues.

    This comes after the company attributed the supply issues to a major pipe burst in Dodowa, which supplies water to the affected communities.

    During the minister’s visit to the site of the burst pipe, she reprimanded the GWCL for failing to communicate with customers and demanded they provide clear explanations for the water shortages.

    Mrs Alhassan instructed the company to provide temporary water supplies to these communities while they worked on resolving the issue.

    The GWCL assured the minister that the water supply problem would be resolved within 24 hours.

    In addition, the minister stated that measures will be implemented nationwide to ensure continuous water supply.

    Residents in several eastern suburbs of Accra, including Madina, Adenta, and Dodowa, have taken to social media to express their frustration over a prolonged water shortage that has left them without access to water for nearly a week.The Ghana Water Company Limited (GWCL) has come under fire for its silence and lack of effective communication about the situation, which began on Sunday, August 25, 2024.

    The affected communities have been grappling with the water outage since last Sunday, with no prior notice or updates from GWCL. The absence of information has left many residents feeling neglected and ignored by the utility provider. The frustration has been palpable on social media, where users have voiced their anger and demanded answers.

  • GWCL to provide water to communities in need

    GWCL to provide water to communities in need

    Minister for Sanitation and Water Resources, Lydia Alhassan, has instructed the Ghana Water Company Limited (GWCL) to send water tankers to several communities in Accra that are experiencing water shortages.

    This directive follows the company’s explanation that the supply issues are due to a significant pipe burst in Dodowa, which affects the water distribution to the impacted areas.

    When she payed a visit to the site of the pipe burst, Mrs. Alhassan criticized GWCL for their lack of communication with customers and demanded clear explanations regarding the water shortages.

    She instructed the company to deliver temporary water supplies to the impacted communities while they work on resolving the issue.

    The GWCL assured her that the water supply problem would be resolved within 24 hours.

    Furtherance to this, the minister announced that nationwide measures would be implemented to ensure a reliable water supply.

  • Netizens lash out at GWCL over silence on water shortage in Accra for a week

    Netizens lash out at GWCL over silence on water shortage in Accra for a week

    Frustrated residents of Accra have taken to social media to express their outrage over the Ghana Water Company Limited’s (GWCL) silence on an ongoing water shortage that has plagued parts of the city for nearly a week.

    Communities in the eastern part of Greater Accra, including Madina, Adenta, Dodowa, and their surroundings, have been without water since Sunday, August 25, 2024.

    Amidst the significant disruption, many netizens have criticized GWCL for failing to effectively communicate with the public regarding the cause of the outage and the expected timeline for restoration.

    “Madina has been without water 💧 for the past 5 days and I have not heard anything from @GWCL_Gh about why our taps ain’t flowing! Is this how public service institutions are supposed to act?” one user lamented on social media.

    Another exasperated user wrote, “@GWCL_Gh do you people take us for a joke or what? We pay for bills every month but you’re not providing water for our homes. Why are all you government institutions so incompetent with your services? Stressing the lives of the good people of Ghana.”

    GWCL, in a statement, according to the Ghana News Agency has explained that the interruption was due to a burst in the transmission line from the Kpong Treatment Plant to the Dodowa Booster Station. Engineers had been dispatched to repair the damage, but further weaknesses were detected in the same line, leading to additional delays.

    The company assured the public that they are working tirelessly to resolve the issue and restore water by Wednesday, August 28, 2024, barring any unforeseen challenges.

    As of now, the statement from GWCL being referenced by GNA is yet to be accessible to members of the general public.

    The GWCL’s explanation has done little to calm the anger of residents. One user fumed, “I have to come ask you why water ain’t flowing? Don’t you think it is the responsibility of GWCL to communicate to the people why water no dey flow? Ah chale how dem employ you? Your mind dey floor flat.”

    GWCL is said to have assured the public that they are prioritizing essential services such as hospitals and schools, which are being supplied with water through tankers while the repairs are underway.

    “We sincerely regret the inconvenience caused to our valued customers and are doing everything possible to ensure a swift resolution,” the company said in a statement signed by Mr. Stanley Martey, Chief Manager of Public Relations and Communications, which has been referenced by GNA.

    Despite this, netizens remain frustrated by the lack of proactive communication from the water company, calling for more transparency and regular updates as the crisis drags on.

  • ECG collects GHS11.44m from customers with unpaid bills

    ECG collects GHS11.44m from customers with unpaid bills

    The Electricity Company of Ghana (ECG) has successfully recovered GH¢11.44 million in outstanding payments from primarily business customers in the country during the first half of this year.

    Additionally, 17 customers of both ECG and the Ghana Water Company Limited (GWCL) have collectively received GH¢552,972 through bill adjustments for the same period.

    These recoveries were facilitated by the Greater Accra Region office of the Public Utilities Regulatory Commission (PURC), following complaints filed by both utility providers and customers.

    According to Gifty Bruce-Nelson, the Greater Accra Regional Manager of PURC, consumers and utility providers can file complaints under the Public Utility Regulatory Commission (Consumer Service) Regulation, 2020.

    She highlighted that out of 804 complaints received during the period, 738 (91.7%) were resolved.

    ECG accounted for 695 complaints (86%), while GWCL had 109 complaints (14%).

    Bruce-Nelson explained that many complaints involved damaged appliances, requiring detailed investigations to determine responsibility.

    She emphasized the commission’s role in conducting thorough investigations and community monitoring to ensure accurate utility services across the Greater Accra Region.

  • Pollution, power outages to be blamed for prolonged water shortages in Nsawam – GWCL

    Pollution, power outages to be blamed for prolonged water shortages in Nsawam – GWCL

    Ghana Water Company Limited (GWL) has announced its proactive engagement in addressing the water supply challenges in the Nsawam township, following widespread concerns voiced by residents over prolonged water shortages.

    The Communications Manager for Ghana Water Limited, Stanley Martey, expressed concern about the difficulties encountered at the Nsawam treatment plant, which not only serves Nsawam but also adjacent areas such as Pokuase and Amasaman.

    In an interview with Citi News, Mr. Martey identified two primary factors contributing to the water supply issues in Nsawam and neighboring towns: pollution of the Densu River and recent power supply irregularities.

    Mr. Martey disclosed that efforts are underway to install new pumps, which is expected to enhance water supply in the region once completed.

    “We have a very serious challenge with the Nsawam treatment plant that serves the entire Nsawam area, Pokuase, Amasaman and all that. That plant is less than 10 years old but unfortunately, all the pumps broke down at the same time so we are replacing them.

    “The pumps broke down as a result of the pollution of the water in the Densu River around the Nsamam area. And then there are the numerous power outages that we have been experiencing. So we have had to change all the pumps in that area. And you know pumps are quite expensive.

    “We needed to import them into the system. So we are almost done with the installation of the pumps and when we are done, at least water flow to the Nsawam municipality will improve.”

  • Man assaults GWCL staffer in Ashanti Region

    Man assaults GWCL staffer in Ashanti Region

    The Police in Suntreso, Ashanti Region, have arrested an individual for allegedly assaulting a Ghana Water Company Limited staff member during a disconnection process due to outstanding debt.

    The victim, Samuel Owusu Yeboah, was performing meter reading and bill distribution duties in Obronikrom, Kumasi, when the incident occurred on Friday.

    Yeboah reported that the customer, identified as Amofa Francis, threatened him unless he reconnected the water supply. This threat led to a physical altercation and the alleged assault.

    Despite owing 590, Francis expressed outrage over the disconnection of his metre.

    Yeboah informed the Ghana Water Company Limited’s Ashanti South Region management, who accompanied police to arrest the suspect.

    The company’s Ashanti Region management has warned against assaulting its employees while on duty, pledging to pursue legal action for justice.

    Yeboah received a police medical form, and an investigation is ongoing.

  • GWCL notifies of water supply disruption in the Western Region

    GWCL notifies of water supply disruption in the Western Region

    Ghana Water Company Limited (GWCL) in the Western Region has announced a disruption in water supply, affecting the Sekondi-Takoradi Metropolis.

    According to a statement issued by GWCL on Thursday, April 25, the interruption is caused by a power outage at the Inchaban and Daboase Water Treatment Plants.

    GWCL clarified that the interruption directly results from the power outage, which has impacted the plants’ ability to treat and supply water to the affected areas.

    In response to the situation, GWCL has been in communication with the Electricity Company of Ghana (ECG), which has assured them of efforts to promptly resolve the power issue.

    The company has further assured its customers that water supply will resume immediately upon the restoration of power to the treatment plants.

    “Management of Ghana Water Ltd in the Western Region wishes to inform the public that due to a power outage at the Inchaban and Daboase Water Treatment Plants, water supply to the Sekondi-Takoradi Metropolis has been interrupted.

    Engineers of Electricity Company of Ghana Limited have assured us that they are working around the clock to resolve the problem and restore power supply.”

    “Management assures our cherished customers that as soon as power supply is restored to the plants, water supply to the metropolis will resume. We apologize unreservedly for any inconvenience this supply interruption may have caused,” it stated.

  • We will publish names of our debtors by May – GWCL

    We will publish names of our debtors by May – GWCL


    The Ghana Water Company Limited (GWCL) plans to pursue legal action against delinquent customers who do not settle their financial obligations by the end of May 2024.

    The company intends to publish the names of these customers, along with the amounts owed, in national newspapers.

    “We need to take more harsher steps. We are giving customers who are indebted to us up to the middle of May to settle their bills. If they fail to do that, then we will name and shame.”

    Mr Martey highlighted that customer indebtedness negatively impacts the company’s operations, hindering its ability to maintain infrastructure, provide uninterrupted services, and expand to serve underserved communities.

    “Accumulated debts hinder the company’s ability to sustain its operations efficiently, maintaining existing systems, infrastructure, uninterrupted services, and undertaking expansion projects to provide essential water services to the unserved and underserved communities.”

    The total owed by customers is approximately 1.2 billion cedis over a decade.

    He warned that GWCL would utilize all available legal avenues to recover outstanding debts.

  • Excess water to be spilled from Weija dam – GWCL

    Excess water to be spilled from Weija dam – GWCL

    The management of the Ghana Water Company Limited (GWCL) has announced its intention to initiate the spillage of excess water from the Weija Dam.

    According to a letter dated March 7, 2024, the GWCL stated that the water level in the dam is steadily increasing due to the onset of the rainy season.

    The GWCL emphasized that failure to spill the dam could pose a significant risk to lives and properties, potentially leading to collapse.

    Although the GWCL did not specify the exact start date of the spillage operation, the letter indicated that the process would commence gradually to minimize downstream impacts.

    The rate of spillage would be determined by the incoming flow of water into the dam, and the operation would continue as long as the water level continues to rise.The GWCL expressed regret for any inconvenience that may arise as a result of the spillage.

    Below is the statement:

  • We have been forced to reduce water production in Central Region due to galamsey activities – GWCL

    We have been forced to reduce water production in Central Region due to galamsey activities – GWCL

    The Ghana Water Company Limited (GWCL) has announced a 30% reduction in water production in the Central region, leading to a severe water shortage.

    The Regional Chief Manager, Seth Eric Atiapah, attributed this reduction to the extensive pollution of water resulting from illegal mining activities.

    A visit by JoyNews to the Sekyere-Hemang plant exposed the detrimental effects of galamsey activities, including the narrowing of the intake canal, water turbidity, and clogging of the plant’s sump.

    These issues have significantly impeded the flow of water to the plant.

    Addressing the acute water shortage during a dredging exercise at the plant intake, Atiapah highlighted the escalating cost of production due to increased water contamination.

    The turbidity level rose from the designed 500MNU to an alarming 7500, making the water challenging to treat.

    The necessity of employing more potent and expensive chemicals, such as polymer or poly-electrolyte, has added to the financial burden.

    To manage the situation, GWCL has reduced water production by 30%, allowing more time to treat the compromised water quality. Atiapah emphasized the critical need for curtailing galamsey activities to address the root cause of the problem.

    Stanley Martey, the Company’s Head of Communications, reiterated the urgency of combating illegal mining, as the treatment plants rely on rivers that have been polluted by galamsey activities.

    The conventional treatment plant is designed for water from river sources, and the current situation necessitates a collective effort to curb illegal mining and preserve water sources.

  • Tamale residents to take turns in water supply – GWCL

    Tamale residents to take turns in water supply – GWCL

    Ghana Water Company Limited (GWCL) has revealed that the northern regional capital, Tamale, is facing a water supply capacity surpassing its limits, necessitating the implementation of a systematic rationing approach to meet the heightened demand.

    Dr. Clifford A. Braimah, the Managing Director, attributed this issue to disruptions caused by the construction of urban roads.

    During a recent visit to the Northern and Savannah regions, Dr. Braimah underscored the adverse impact of urban road construction on pipelines, exacerbating the challenges in water supply.

    He advocated for a re-engineering approach to effectively address these issues.

    In response to the situation, GWL is considering the introduction of a demand management program to ensure residents in Tamale have access to water at least once a week.

    Dr. Braimah emphasized the necessity of finding solutions to challenges in water supply, including those stemming from the activities of external agencies and power outages from NEDCO.

    He called for citizens’ collaboration in identifying individuals with inland pumps in their residences.

    He also highlighted the dependency on NEDCO for 100% of production or powering their machines, noting that any power outage from NEDCO affects their systems.

    Despite operational challenges, Dr. Braimah acknowledged the need for a systematic rationing process or demand management program to ensure water access for everyone in Tamale at least once a week.

    “We are here to look at the challenges that are confronting our people regarding the supply of water and whatever interventions that we can put in immediately to resolve or to minimize those challenges.

    “That’s why we are here. We were with us this morning at RCC when we spoke to the Minister about the support we need from the Regional Security Committee, because there are some of the challenges, for example in Tamale, that are a result of activities of agencies and not Ghana Water Company.”

    “We depend on NEDCO 100% for production or for us to power their machines. At any time NEDCO power, flat twist, our systems go off. So you could have your systems working properly, because of inadequate power you are unable to deliver.

    “However, we have our challenges because Tamale has outgrown the capacity that we now have. So, all we can do is to have a systematic rationing process or demand management programme so that at least everybody in Tamale will have water at least once a week.”

  • GWCL resolves water crisis at T.I. Ahmadiyya

    GWCL resolves water crisis at T.I. Ahmadiyya

    Students of T.I. Ahmadiyya Senior High School will no longer need to venture beyond the campus in pursuit of water, as the Water Company Limited has successfully restored water supply to the school.

    This development comes in the wake of reports highlighting the challenges faced by the students and the subsequent impact on their daily activities.



    Since Monday, students had been navigating various locations in search of water after depleting the reserves in their on-campus reservoir.


    The journey led them to cover several kilometers in search of water around Asokwa and neighboring areas.

    Officials from the Ghana Water Company Limited attributed the water distribution shortage to recent intermittent power outages.



    However, management has now announced the resolution of the situation, with water flowing through the school’s taps as of Thursday evening.

  • We are not using ‘disinfectant’ to treat our water – GWCL

    We are not using ‘disinfectant’ to treat our water – GWCL

    Ghana Water Company Limited (GWCL) has refuted the claims made by the Member of Parliament for Ningo-Prampram, Sam George, regarding the importation of a new water treatment product called ‘One Drop’.

    The MP had alleged on Metro TV’s Good Morning Ghana on February 1, 2024, that the government, in collaboration with GWCL, had procured the ‘One Drop’ water treatment product for use by the company, replacing traditional chlorine.

    In response to these allegations, GWCL issued a statement on February 2, 2023, denying the claims. The company clarified that it adheres to established protocols, working in collaboration with regulatory agencies and stakeholders, before endorsing any new water treatment products.

    The statement read, “Per GWL’s Standard Operating Procedures, any decision regarding the adoption of new water treatment technologies or products is made through a comprehensive evaluation process, in consultation with relevant stakeholders and regulatory agencies like the Food and Drugs Authority, Ghana Standards Authority, the Public Utilities Regulatory Commission and communicated transparently to the public.”

    It further indicated that “By GWCL’s internal procedures, management reserves the right to act on a positive evaluation report by writing to either the Public Procurement Agency (PPA) for sole sourcing or to advertise for competitive tendering processes. No contract has been awarded by GWL for the supply of the “One Drop” disinfectant for water treatment.”

    Furthermore, the company noted that it presently employs chlorine-based disinfectants for water treatment. The disinfectants in use include Chlorine Gas, Calcium Hypochlorite granules, and Chlorine Tablets.

    Ghana Water Company Limited (GWCL) urged all stakeholders, including the Member of Parliament for Ningo-Prampram, to desist from spreading unfounded rumors and misinformation about the company’s water treatment practices.

  • Sam George blows alarm over ‘disinfectant’ being imported for GWCL to treat water

    Sam George blows alarm over ‘disinfectant’ being imported for GWCL to treat water

    The Member of Parliament for Ningo Prampram, Sam Nartey George, has accused the government of importing a water treatment product called One Drop for use by the Ghana Water Company Limited (GWCL), allegedly in place of the traditional chlorine.

    According to George, the One Drop product, set to arrive in the country in two weeks, was approved as a disinfectant but not specifically for water treatment by Ghana’s regulatory bodies.

    He claimed that the initiative was started by the former Minister for Sanitation and Water Resources, Cecilia Dapaah.

    “In 1908, the colonial government introduced chlorine into the treatment of water in Ghana and chlorine is being used all over the world without a problem. All of a sudden somebody wakes up and decides that a product that has been refused by the UK and USA, which is of Norwegian origin but it is not being used by the people of Norway, is fit for use in Ghana.

    “This whole thing started under the former Minister for Sanitation and Water Resources, Cecilia Dapaah and now, in about two weeks, the first shipment of the product called One Drop is arriving in Ghana and the Ghana Water Company is buying it to stop the use of chlorine in the treatment of our water” he said.

    During an interview on Metro TV on February 1, 2024, George questioned the safety and efficacy of One Drop.

    He argued that chlorine, a long-standing water treatment agent, has proven effective, while One Drop has been rejected by the UK and USA. George expressed concerns about potential risks to the health and environment of Ghanaians.

    “So far, it’s been checked by CRIR, EPA and the FDA but it was checked when they brought it in and approved it as a disinfectant. So as we speak today, the product is being used for cleaning in hospitals and also in Kotoka during the COVID,” he added.

    “Chlorine has served us well. Even with that, we are still dealing with some level of contamination in our water. Now you are going to bring a product where the country in which the product is being manufactured, has not approved its use in the purification of its water,” he added.

    Contrarily, Richard Ahiagba, the Director of Communication for the New Patriotic Party (NPP), refuted the claim, stating that GWCL is not transitioning away from chlorine in water treatment.

  • Stop blaming hackers for inefficiency – Bright Simons jabs GWCL

    Vice president of IMANI Africa, Bright Simons, has taken a swipe at the Ghana Water Company Limited (GWCL) for its apparent inefficiency and the recent trend of attributing challenges to hackers.

    In a X post, Mr Simons, raised concerns about the utility company’s handling of its billing system and the introduction of “smart meters.”


    The GWCL, responsible for providing water services to the public, has faced ongoing criticism for billing discrepancies and operational inefficiencies.

    To enhance efficiency in meter reading, the GWCL announced its intentions to deploy drones capable of conducting readings within 15 minutes from a 500-meter range in 2022. As a result, the company successfully installed 80,000 smart meters.

    However, Mr Simons has pointed out that despite producing a significant amount of water, the company has struggled to bill accurately for half of its water output.

    “Ghana Water Co! You can’t bill for 1/2 the water you produce. So, you introduce “smart meters”. 7 years on, less than 10% of your customers have them. 90%+ of those who have reported that they are a mess. Rather than focus, you buy drones to read meters! Now you’re blaming hackers!,” his tweet read.

    According to him, in an attempt to address this issue, the GWCL introduced smart meters seven years ago.



    He indicated that less than 10% of the company’s customers have been equipped with these meters, and a staggering 90% have reported dissatisfaction, citing various operational issues.

    He suggested rather than addressing the core problems with the smart meter initiative, Mr Simons noted, the GWCL appears to be diversifying its focus by investing in drones to read meters.

    According to him, the primary concern should be fixing the existing problems rather than introducing new technologies without a clear resolution to ongoing issues.


    He further urged the company to take responsibility for its shortcomings and prioritize addressing the fundamental issues affecting its service delivery.

  • Settling your bills timely will help us upgrade our services – GWCL to consumers

    Settling your bills timely will help us upgrade our services – GWCL to consumers

    The Communications Manager of the Ghana Water Company Limited (GWCL), Stanley Martey, has urged customers to consistently settle their water bills.

    Mr Martey emphasizes the need for resources to address issues with old and deteriorating machinery, which he attributes to the recent water shortages nationwide.

    During an interview on Adom FM’s morning show, Dwaso Nsem, on Tuesday, Martey expressed disappointment in individuals who consume water but neglect to pay their bills.

    He highlighted ongoing efforts in revenue mobilization since the previous year, with plans to continue this year, stressing the importance of the funds in resolving water supply challenges.

    Mr Martey conveyed dissatisfaction with consumers exploiting the post-paid system, allowing them to use water without immediate payment, while still demanding uninterrupted services.

    He emphasized the unfairness of such practices and urged responsible behavior, stating that defaulting on payment should not be accompanied by expectations of quality services.

    The outdated treatment plants, some exceeding 50 years, struggle to accommodate the increased demand.

    He emphasized the financial constraints hindering the construction of new treatment plants to address the rising population’s water needs.

    Additionally, Mr Martey explained that water shortages in certain areas of Accra are exacerbated by the growing population.

  • Accra receives 150 million gallons of water from GWCL daily – Management

    Accra receives 150 million gallons of water from GWCL daily – Management


    The Ghana Water Company Limited (GWCL) management has outlined the difficulties it encounters in ensuring a consistent water supply to residents in the Greater Accra Region.

    Despite a production capacity of 150 million gallons per day, areas such as Adenta, Kasoa, Weija, and Apaapa in La have experienced irregular water supply, leading to concerns from residents.

    Some have resorted to purchasing water from tankers at high costs due to the impact on their daily lives.

    In an interview on the Citi Breakfast Show on Citi FM, GWCL’s Managing Director, Ing. Dr. Clifford Braimah, attributed the water supply shortfall to unexpected issues at the Kpong and Weija Water Treatment Plants.

    “Production of water supply to Accra is 150 million gallons per day or 682,000 cubic meters per day,” he added.

    He mentioned challenges such as old pumps breaking down, weed blockage at Kpong due to dam spillage, and tampering with pipelines by customers.

    Dr. Braimah called for capital injection, collaboration with the Public Utilities Regulatory Commission (PURC), and the replacement of outdated pumps to address these challenges.

    Highlighting the outdated infrastructure, particularly pumps dating back to 1965, Dr. Braimah emphasized the need for retooling the system and renewing old equipment.

    “The recent problem was an unplanned issue at Kpong [Treatment Plant] and that of Weija [Water Treatment Plant]. There are very old pumps that have been trying to manage, and they normally break down at Weija. At Kpong, after the flooding due to the Akosombo dam spillage, there was a weed blockage. Everything is normalized now, and the challenge has been resolved,” the Managing Director of GWCL said.

    “Together with the Public Utilities Regulatory Commission (PURC), we should be able to move to the government and say that there must be some level of injection of capital. We will have to make a proper case that the gap will be closed. If they leave it to us, some people will not pay their tariffs, some will get people who will do illegal connections. Once they do the illegal connections, they don’t take into consideration our hydraulic system. These are the challenges we are faced with.”

    “We need to retool the old system; if you go to Kpong [Treatment Plant] today, we have pumps that are as old as 1965. For the regulator, it’s dead. Because we are still using them, we take money to repair them when they break down. So, renewal of the old system,” he stated.

    He stressed that the population growth in Accra has surpassed the water company’s capacity, making it imperative to upgrade and address the challenges faced in delivering consistent water supply to residents.

  • 150 million gallons of water are supplied to Accra daily – GWCL

    150 million gallons of water are supplied to Accra daily – GWCL

    Management of the Ghana Water Company Limited (GWCL) has addressed challenges faced in ensuring a consistent water supply to residents in the Greater Accra Region.

    The company stated that its production of water supply to Accra is 150 million gallons per day.

    However, residents in various parts of Accra have raised concerns about irregular water supply, affecting their daily lives and leading some to purchase water from tankers at high prices.

    GWCL acknowledged the need for upgrades to meet the increasing demands of Accra’s growing population. The company also recognized that some complaints were related to localized faults that could be promptly addressed when reported.

    During an interview on Citi FM, the Managing Director of the Ghana Water Company Limited (GWCL), Ing. Dr. Clifford Braimah, said, “Production of water supply to Accra is 150 million gallons per day or 682,000 cubic meters per day.”

    Ing. Dr. Clifford Braimah attributed the shortfall in water supply to an unplanned problem encountered at the Kpong and Weija Water Treatment Plants.

    “The recent problem was an unplanned issue at Kpong [Treatment Plant] and that of Weija [Water Treatment Plant]. There are very old pumps that have been trying to manage, and they normally break down at Weija. At Kpong, after the flooding due to the Akosombo dam spillage, there was a weed blockage. Everything is normalized now, and the challenge has been resolved,” the Managing Director of GWCL said.

    Ing. Dr. Clifford Braimah highlighted several challenges faced by the Ghana Water Company Limited (GWCL), including tampering with pipelines by some customers, lack of capital, and overpopulation.

    “Together with the Public Utilities Regulatory Commission (PURC), we should be able to move to the government and say that there must be some level of injection of capital. We will have to make a proper case that the gap will be closed. If they leave it to us, some people will not pay their tariffs, some will get people who will do illegal connections. Once they do the illegal connections, they don’t take into consideration our hydraulic system. These are the challenges we are faced with.”

    He called for the retooling of the old system, which has become obsolete, suggesting that some pumps need to be changed.

    “We need to retool the old system; if you go to Kpong [Treatment Plant] today, we have pumps that are as old as 1965. For the regulator, it’s dead. Because we are still using them, we take money to repair them when they break down. So, renewal of the old system,” he stated.

  • Accra is too populated; we can’t supply water to everyone at the same time – GWCL

    Accra is too populated; we can’t supply water to everyone at the same time – GWCL

    The Managing Director of the Ghana Water Company Limited (GWCL), Ing. Dr. Clifford Braimah, has acknowledged that the current population of Accra exceeds the water company’s capacity.

    Residents in various Accra neighborhoods, including Adenta, Kasoa, Weija, and Apaapa in La, have raised concerns about inconsistent water supply affecting their communities.

    The irregular water supply has significantly impacted the daily lives of residents, leading some to resort to purchasing water from tankers at high prices. Complaints indicate that the GWCL failed to communicate plans for temporary water supply cuts in specific areas, with some residents reporting a lack of water for nearly a year.

    Speaking on the Citi Breakfast Show on Monday, January 22, Ing. Braimah addressed the issue, acknowledging the necessity for the GWCL to upgrade its machinery to meet the growing demands of Accra’s residents.

    He further emphasized the practical challenges of managing water distribution in a large population with limited resources, stating “Already in Accra, the volume of water we produce, the population has outgrown it, and we are looking at putting up a new system at Kpone to boost our production but resource constraint has been the problem, Since 2017, 2018, we have been working and we have not settled on finances.

    “So already if you have a limited volume of water coming into the system, and your population is big, you have to block them and supply them according to the demands of the people but you cannot give everybody [water] at the same times otherwise some will not get. And so we have been limited for a very long time.”

    Despite this acknowledgment, Ing. Braimah recognized that some complaints were related to localized faults, assuring residents that prompt action would be taken if reported to the nearest GWCL office.

  • Accra has outgrown our capacity – GWCL on recent water crisis

    Accra has outgrown our capacity – GWCL on recent water crisis

    The Managing Director of the Ghana Water Company Limited (GWCL), Ing. Dr. Clifford Braimah, has acknowledged that the current population of Accra exceeds the water company’s capacity.

    Residents in various Accra neighborhoods, including Adenta, Kasoa, Weija, and Apaapa in La, have raised concerns about inconsistent water supply affecting their communities.

    The irregular water supply has significantly impacted the daily lives of residents, leading some to resort to purchasing water from tankers at high prices. Complaints indicate that the GWCL failed to communicate plans for temporary water supply cuts in specific areas, with some residents reporting a lack of water for nearly a year.

    Speaking on the Citi Breakfast Show on Monday, January 22, Ing. Braimah addressed the issue, acknowledging the necessity for the GWCL to upgrade its machinery to meet the growing demands of Accra’s residents.

    He further emphasized the practical challenges of managing water distribution in a large population with limited resources, stating “Already in Accra, the volume of water we produce, the population has outgrown it, and we are looking at putting up a new system at Kpone to boost our production but resource constraint has been the problem, Since 2017, 2018, we have been working and we have not settled on finances.

    “So already if you have a limited volume of water coming into the system, and your population is big, you have to block them and supply them according to the demands of the people but you cannot give everybody [water] at the same times otherwise some will not get. And so we have been limited for a very long time.”

    Despite this acknowledgment, Ing. Braimah recognized that some complaints were related to localized faults, assuring residents that prompt action would be taken if reported to the nearest GWCL office.

  • Lack of resources has halted increasing volume of water supplied in Accra – GWCL addresses water shortage

    Lack of resources has halted increasing volume of water supplied in Accra – GWCL addresses water shortage

    Managing Director of the Ghana Water Company Limited (GWCL), Ing. Dr. Clifford Braimah, has noted that the water producer is not able to increase the volumes of water supplied due to financial constraints.

    He acknowledged that the population of Accra has surpassed the capacity of the water company.

    This statement comes in response to concerns raised by residents in various parts of Accra, including Adenta, Kasoa, Weija, and Apaapa in La, regarding irregular water supply affecting their communities.

    Residents have reported challenges such as inconsistent water supply, with some experiencing extended periods without water. The situation has led some residents to resort to purchasing water from tankers at high prices.

    Complaints also include the lack of communication from the Ghana Water Company Limited about temporary water supply cuts in specific communities.

    In addressing the issue, Ing. Braimah acknowledged the need for the GWCL to upgrade its machinery to cope with the increasing demands of Accra’s growing population.

    But he noted that due to the lack of funds, increasing the volume of water supplied to areas has been a challenge since 2017.

    “Already in Accra, the volume of water we produce, the population has outgrown it, and we are looking at putting up a new system at Kpone to boost our production but resource constraint has been the problem, Since 2017, 2018, we have been working and we have not settled on finances.

    “So already if you have a limited volume of water coming into the system, and your population is big, you have to block them and supply them according to the demands of the people but you cannot give everybody [water] at the same times otherwise some will not get. And so we have been limited for a very long time.”

    Ing. Dr. Clifford Braimah, the Managing Director of the Ghana Water Company Limited (GWCL), has acknowledged that some of the reported complaints about water supply issues were related to localized faults.

    He emphasized that when residents report such issues to the nearest GWCL office, the company can address them promptly.

  • Our capacity is no longer able to cater for Accra’s population – GWCL on intermittent water supply

    Our capacity is no longer able to cater for Accra’s population – GWCL on intermittent water supply

    Managing Director of the Ghana Water Company Limited (GWCL), Ing. Dr. Clifford Braimah, has acknowledged that the population of Accra has surpassed the capacity of the water company.

    This statement comes in response to concerns raised by residents in various parts of Accra, including Adenta, Kasoa, Weija, and Apaapa in La, regarding irregular water supply affecting their communities.

    Residents have reported challenges such as inconsistent water supply, with some experiencing extended periods without water. The situation has led some residents to resort to purchasing water from tankers at high prices.

    Complaints also include the lack of communication from the Ghana Water Company Limited about temporary water supply cuts in specific communities.

    In addressing the issue, Ing. Braimah acknowledged the need for the GWCL to upgrade its machinery to cope with the increasing demands of Accra’s growing population.

    Upgrading infrastructure and improving communication about water supply plans are identified as essential steps to address the challenges faced by residents in accessing consistent and reliable water services.

    “Already in Accra, the volume of water we produce, the population has outgrown it, and we are looking at putting up a new system at Kpone to boost our production but resource constraint has been the problem, Since 2017, 2018, we have been working and we have not settled on finances.

    “So already if you have a limited volume of water coming into the system, and your population is big, you have to block them and supply them according to the demands of the people but you cannot give everybody [water] at the same times otherwise some will not get. And so we have been limited for a very long time.”

    Ing. Dr. Clifford Braimah, the Managing Director of the Ghana Water Company Limited (GWCL), has acknowledged that some of the reported complaints about water supply issues were related to localized faults.

    He emphasized that when residents report such issues to the nearest GWCL office, the company can address them promptly.

  • GWCL meter thief receives 15-month jail sentence

    GWCL meter thief receives 15-month jail sentence

    A 33-year-old individual found guilty of stealing a water meter owned by the Ghana Water Company Limited (GWCL) has been sentenced to 15 months in prison.

    Richard Afful was convicted by a magistrate court in Tema after being found guilty.

    Facing charges of theft, Richard Afful was found guilty on January 4, 2024.

    He stole the water meter at Community 11 in Tema.

    The convict was arrested on December 24, 2023 by the police in Community 11 for stealing the water meter and after investigations was  arraigned on January 4, 2024 at the TDC Magistrate Court presided over by Benedicta Antwi. 

    Afful pleaded guilty to two counts preferred against him and was accordingly convicted. 

    The convict was sentenced to 12 months imprisonment on count one and three months imprisonment on the second count. 

    He was also fined an amount of GHc10,000.

    He will spend an additional four months in prison in default.

    All the sentences are to run concurrently.

  • PURC retrieves GH₵10.73M for NEDCo, GWCL

    PURC retrieves GH₵10.73M for NEDCo, GWCL

    At an end-of-year event with stakeholders, Isaac Osei Agyeman, Senior Complaints Officer at the Bono Regional office, disclosed GH₵85,478.75 refund to NEDCo and GWCL customers in the same period.

    In 2023, PURC handled 1,565 complaints, resolving 1,552, with NEDCo accounting for 1,149, GWCL 181, and consumers 235 complaints.

    Complaint categories include 840 for service quality, 338 billing issues, 42 metering problems, two unlawful disconnections, 264 payment concerns, 69 consumer service issues, seven damaged property, and three miscellaneous complaints.

    Patrick Antwi, Manager for the three regions, appreciates stakeholders and calls for increased collaboration in the coming year.

    Dinner honors outstanding individuals, including Francis Offei and Godwin Zuugmaab, for exceptional services at NEDCo and GWCL.

  • GHC10.73M recovered by PURC for NEDCo, GWCL

    GHC10.73M recovered by PURC for NEDCo, GWCL

    The Public Utility Regulatory Commission (PURC) recovered GhC10.73 million for the Northern Electricity Distribution Company (NEDCo) and the Ghana Water Company Limited (GWCL) in the Bono, Bono East, and Ahafo regions in 2023.

    During the same period, GhC85,478.75 was refunded to customers of NEDCo and GWCL. The PURC received a total of 1,565 complaints in 2023, with 1,552 successfully resolved.

    The breakdown of complaints included 1,149 against NEDCo, 181 against GWCL, and 235 against consumers.

    The highest number of complaints (840) was related to the quality of service, followed by billing issues (338), metering (42), payments (264), and others.

    Earlier in a remark, Mr Patrick Antwi, the Manager for the three regions, expressed his appreciation to all stakeholders for their diligent efforts in ensuring that PURC fulfilled its duties to serve the interests of utility companies and consumers and called for a stronger collaboration in the upcoming year.

    During the dinner, some individuals, including Mr Francis Offei, Debt Management Supervisor at NEDCo Sunyani Area and Mr Godwin Zuugmaab, Sunyani District Manager of GWCL were honoured for their exceptional and dedicated services for the interest of both companies and consumers.

  • PURC tackles 1,519 consumer complaints against ECG and GWL

    PURC tackles 1,519 consumer complaints against ECG and GWL

    This year, the Public Utilities Regulatory Commission (PURC) fielded 4,519 complaints against the Electricity Company of Ghana (ECG) and Ghana Water Limited (GWL) in the Eastern Region.

    These grievances spanned a spectrum of issues, including intermittent power outages, overbilling, delays in obtaining new services, and meter-related concerns. Impressively, the PURC resolved 99.53% of these complaints amicably, with only seven outstanding cases.

    As a result of the PURC’s intervention, GWL successfully recovered outstanding debts of GHS 420,340.64 from six customers, while ECG reclaimed GHS 184,120.00 from three customers.

    Additionally, billing adjustments in favor of consumers amounted to GHS 657,742.13 for 16 GWL customers and GHS 35,039.31 for six ECG customers.

    Jude Aduamuah-Addo, the Eastern Regional Director of the PURC, shared these outcomes during an end-of-year celebration organized by the Commission in Koforidua.

    He emphasized the PURC’s commitment to stakeholder engagement, having conducted 99 public interactions, reaching approximately 22,000 people at schools, religious gatherings, and community durbars across the region.

    Aduamuah-Addo underscored the need for a balanced approach, protecting both consumer rights and utility providers’ interests. He acknowledged the operational challenges faced by ECG and GWL, such as tampering with high-rated equipment.

    Looking ahead to 2024, the PURC envisions a year of “Strategic Impact” to build upon the gains of 2023. A call was made for the public to escalate complaints to the PURC for swift and amicable resolution.

    ECG Eastern Region General Manager, Mrs. Sariel Adobea Etwire, expressed the utility’s appreciation for the cooperative working relationship with the PURC, describing it as highly beneficial to their operational activities.

    Mr. Asomani Nyarko, GWL Eastern Regional Chief Manager, urged prompt bill payments to avoid service disconnection, noting an increased reconnection fee from GHS 4 to GHS 50 and consideration of an additional GHS 50 to discourage bill accumulation.

  • Former GWCL employee apprehended for allegedly pilfering iron pipes valued at GHC299K

    Former GWCL employee apprehended for allegedly pilfering iron pipes valued at GHC299K

    A 52-year-old former employee who voluntarily resigned from the Ghana Water Company Limited (GWCL) in 2022, has found himself in police custody in Larteh-Akuapem, Eastern Region. 

    Abraham Asare’s arrest comes amid allegations related to activities following his departure from the company, raising questions about potential misconduct during his tenure at GWCL.

    Asare is facing allegations of pilfering 23 units of 8-inch ductile iron pipes, integral components of a vital water distribution mainline catering to the needs of local residents.

    Responding to an urgent distress call, the police thwarted Asare and his accomplices as they loaded the purloined pipes onto a KIA truck bearing registration number ER 587-20 at approximately 6:30 pm on December 12, 2023.

    The estimated cost of one 8-inch ductile iron pipe is approximately GHC13,000, resulting in a total value of GHC299,000 for the stolen items.

    According to the Public Relations Officer of GWCL in Eastern Region, Kwadwo Daase, the arrest sheds light on the broader challenges faced by the company, including incidents of meter theft, removal of metallic covers for its chambers, and pilfering of electric cables from its plants.

    The GWCL continues to grapple with safeguarding its infrastructure against such criminal activities.

  • Nationwide revenue mobilization, disconnection exerciase to start soon – GWCL

    Nationwide revenue mobilization, disconnection exerciase to start soon – GWCL

    Starting from Monday, November 20, 2023, the Ghana Water Company Limited (GWCL) is set to initiate a nationwide effort to recover outstanding payments from its customers. The company will carry out a comprehensive exercise aimed at retrieving arrears owed by customers across the country.

    As part of this initiative, the GWCL will disconnect customers in all categories whose bills remain unpaid during the course of the exercise. The disconnection teams and task forces deployed in various regions and district offices will be responsible for implementing these disconnections.

    Outlined in a press release forwarded to the Ghana News Agency (GNA), the GWCL emphasized that affected customers, in addition to settling their outstanding bills in full, must also pay reconnection fees before being reinstated onto the GWCL lines.

    The release further highlighted that, beyond the disconnection of defaulting customers, the teams will actively investigate instances of illegal connections, self-reconnections, and the unauthorized use of in-line booster pumps installed at the premises of GWCL customers.

    It said, “all persons found to be engaged in such criminal activities shall be arrested by the Police and prosecuted.”

    The company requested that customers who have settled their payments in full leave their payment receipts at home or on their premises to prevent any erroneous disconnections. For those who have made payments through mobile money or other electronic methods, the company urged them to present SMS or electronic receipts as evidence of payment.

    “We, therefore, advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected,” the GWCL said.

    “Management entreats customers to cooperate with the teams as they undertake this all-important exercise in our effort to collect and mobilise the much-needed revenue to improve on our water supply service in the country,” the organization added

    It urged the public to contact the GWCL via WhatsApp on 0555123393 and 0555155524, or call 0207385088, 0207385089 and 0207385090 or its toll-free line on 0800 40 000 for Vodafone cell and land lines only and 0302 218240 for all other networks for enquiries.

  • Customers owing GWCL to pay reconnection fees after disconnection

    Customers owing GWCL to pay reconnection fees after disconnection


    The Ghana Water Company Limited (GWCL) has declared that customers with outstanding bills will be required to pay reconnection fees along with their arrears to restore water supply after being disconnected.

    “We therefore advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected,” the company’s statement dated November 15 read.

    GWCL has noted that it will embark on a nationwide revenue mobilization exercise to retrieve all arrears owed by customers from Monday, November 20, 2023.

    As part of the exercise, disconnection teams and task forces in the various regions and districts offices will disconnect all categories of customers whose bills are in arrears.

    Apart from disconnecting defaulters, the teams will check illegal connections, self –reconnections and the use of in-line boosters pumps illegally at customer premises. All persons found to be engaged in such criminal activities will be arrested by the Police and prosecuted.

    Paid-up customers are entreated to leave their payment receipts behind when leaving their homes to avoid wrongful disconnections.

    Also, customers who have paid via mobile money or other electronic means will need to show SMS or electronic payment receipts as proof of payment.

    Payment of water bills can be made at all Ghana Water Limited (GWL) Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AT Cash, Slydepay, Express Pay and all GWL partnered banks across the country.

    Follow the mobile money payment process on your network and pay your bills in comfort. Payment can also be made via the GWL Customer App which can be downloaded from Google Play Store or App Store.

    Management has entreated customers to cooperate with the teams as they undertake this all-important exercise in their effort to collect and mobilize the much-needed revenue to improve its water supply service in the country.

  • GWCL to begin revenue mobilisation exercise on Nov. 20; disconnect indebted customers

    GWCL to begin revenue mobilisation exercise on Nov. 20; disconnect indebted customers

    Management of Ghana Water Company Limited (GWCL) has announced that the company will embark on a nationwide revenue mobilization exercise to retrieve all arrears owed by customers from Monday, November 20, 2023.

    As part of the exercise, disconnection teams and task forces in the various regions and districts offices will disconnect all categories of customers whose bills are in arrears.

    Disconnected customers will be made to pay their bills in full together with reconnection fees before they are reconnected.

    “We therefore advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected,” the company’s statement dated November 15 read.

    Apart from disconnecting defaulters, the teams will check illegal connections, self –reconnections and the use of in-line boosters pumps illegally at customer premises. All persons found to be engaged in such criminal activities will be arrested by the Police and prosecuted.

    Paid-up customers are entreated to leave their payment receipts behind when leaving their homes to avoid wrongful disconnections.

    Also, customers who have paid via mobile money or other electronic means will need to show SMS or electronic payment receipts as proof of payment.

    Payment of water bills can be made at all Ghana Water Limited (GWL) Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AT Cash, Slydepay, Express Pay and all GWL partnered banks across the country.

    Follow the mobile money payment process on your network and pay your bills in comfort. Payment can also be made via the GWL Customer App which can be downloaded from Google Play Store or App Store.

    Management has entreated customers to cooperate with the teams as they undertake this all-important exercise in their effort to collect and mobilize the much-needed revenue to improve its water supply service in the country.

  • Ghana Water is not for sale, disregard the baseless reports – MD

    Ghana Water is not for sale, disregard the baseless reports – MD

    During the second installment of the ‘Accounting to the People’ initiative by the Ghana Water Company (GWCL), Managing Director Ing. Dr. Clifford A. Braimah vehemently denied any claims suggesting that the company was on the verge of being sold.

    In his address, the managing director emphasized the competence of the company’s officials in effectively overseeing the state-owned institution.

    He urged the Ghanaian public to dismiss any rumors circulating in both traditional and social media regarding the alleged sale.

    Ing. Dr. Clifford A. Braimah clarified that the company was currently undergoing some structural changes in compliance with company law.

    He assured the public that, at the appropriate time, they would provide a comprehensive update on these changes.

    Regarding the company’s workforce, he revealed that the GWCL currently employs 5,438 individuals.

    Notably, 2,000 of them have received promotions at various levels, recognizing their qualifications and adherence to the established promotion procedures.

    Metres and customers

    During the event, he also shared with journalists that the company has successfully distributed 923,000 meters, serving numerous customers across the nation. By multiplying this figure by five, the MD estimated that these meters are benefiting over 4,615,000 people nationwide.

    Furthermore, he unveiled the company’s foray into a technological advancement with the introduction of a drone metering system for meter reading. This innovative system, he explained, will streamline the meter reading and billing procedures, offering advantages to both customers and GWCL.

    The initial pilot fly-by meter reading took place in select districts in the Accra West Region and is slated for expansion into other regions. In a mere 14 minutes during a walk and cycle exercise, the drone successfully read 477 meters out of the 508 smart meters installed.

    The incorporation of drones for meter reading is emphasized as a means to enhance staff safety, eliminate challenges related to accessing gated properties, and ultimately improve the overall meter reading process for faster decision-making.

  • Buildings near Densu River to be demolished by GWCL

    Buildings near Densu River to be demolished by GWCL

    The Ghana Water Company Limited (GWCL) has identified several buildings near the Densu River, which supplies the Weija Dam, for demolition to safeguard the water source.

    These structures, located in the Weija-Gbawe municipality of the Greater Accra region, have been marked for removal.

    The Weija Dam plays a critical role in providing clean drinking water to numerous households in the capital, and the GWCL aims to protect it from encroachment through this demolition initiative.

    However, residents facing potential property loss during these challenging economic times have expressed distress, appealing to the government to intervene. Many have invested their savings and resources into these properties.

    Residents like Naana Ofori and Mavis Boateng are deeply worried about losing their homes and the financial investments tied to them. They call attention to the emotional toll and financial strain this poses for affected families.

    “My husband has been crying since our building was marked for demolition. He invested all his savings in the construction of the property and the thought of losing it is giving him sleepless nights,” a resident, Naana Ofori lamented.

    “I don’t know where I would take my family to. I have invested a lot in the project and so we haven’t slept ever since they pasted the notice on the property,” she added.

    Semey Philip Edem emphasizes the already challenging economic conditions in the country and expresses concern for how residents will cope with the demolition exercise, especially those who acquired loans or used their pensions to build their houses.

    While the Ghana Water Company Limited has yet to provide a comment on the matter, sources within the company indicate that a statement will be released soon. The company is primarily concerned about land encroachment and human activities near the Densu River.

  • GWCL announces Kpong water supply interruption; details affected areas

    GWCL announces Kpong water supply interruption; details affected areas

    The Ghana Water Company Limited (GWCL) has officially announced a temporary disruption in water supply originating from the Kpong water treatment plant. This interruption is scheduled to occur from Sunday, September 24, through Thursday, September 28, 2023.

    The purpose of this interruption is to facilitate the necessary rehabilitation of the primary transmission pipeline that connects the Kpong treatment facility to the eastern sector of Accra.

    Residents in the following areas should take note of the impending disruption: Gbetsile, Afienya, Zenu, Prampram, Mataheko, Katamanso, Dawhenya, Sakumono, Batsonaa, Klagon, Tema Township, Adjei Kojo, Borteyman, Santeo, and the surrounding vicinities.

    Below is the statement from GWCL

    As part of efforts to rehabilitate the main transmission pipeline from the Kpong Treatment Plant to the eastern part of Accra, the Management of Ghana Water Company Limited (GWCL) wishes to bring to the notice of the public, especially our valued customers being served by the Kpong Treatment Plant, that there will be an interruption in water supply from Sunday 24th September to Thursday 28th September, 2023 to enable engineers of GWCL work on the transmission pipeline.

    In April 2021, the GWCL announced to the public, that the main 42-inch transmission pipeline was weak and as a result gave way frequently due to the high volumes and pressure in the pipeline thereby making the company lose a lot of water and revenue.

    The works involved in changing the pipeline is capital intensive, therefore, Management has resolved to change the weak portions of the line to reduce cost and to maintain the integrity of the transmission pipeline. This repair work will also reduce the inconvenience of frequent interruption of supply to customers and to ensure a long-term reliability of water supply.

    Areas to be affected:

    The areas that will be affected by this exercise include Gbetsile, Afienya, Zenu, Prampram, Mataheko, Katamanso, Dawhenya, Sakumono, Batsonaa, Klagon, Tema Township, Adjei Kojo, Borteyman, Santeo and surrounding areas.

    Management is therefore entreating customers in the above-stated areas to store enough water during the period in which the works will be carried out. The public and essential service providers are entreated to contact the following numbers for enquiries and alternative supply: 0800 40000 (Toll Free on Vodafone Lines) 0302 2218240, 0207385089, 0207385090 and via Whatsapp lines: 0555123393 & 0555155524.

    Management also assures customers that water supply will resume as soon as the works are completed. The inconvenience this may cause is deeply regretted.

  • Nigerian man arrested for stealing water meter in Nyanyano

    Nigerian man arrested for stealing water meter in Nyanyano

    The Ghana Water Company Limited (GWCL) in Accra West, has detained a Nigerian man, Marvis Godwin on charges of stealing a water meter belonging to one of its customers in Nyanyano.

    This incident occurred in the early hours of Thursday, September 14, 2023, and is one of the many cases of meter theft that the GWCL confronts across the country.

    The GWCL had previously reported the alarming trend of water meter and water connection material theft in the Dansoman, Nyanyano, and Kasoa operational areas back in March of the same year.

    “In March this year, we reported in the media the alarming rate at which some members of the public were stealing water meters and water connection materials in our Dansoman, Nyanyano, and Kasoa operational areas,” GWCL said in a statement.

    “The incidence went down drastically following the wide media attention it received, but it has risen its ugly head again. We have started recording cases of meter theft again and this time, we will not let the thieves go untouched.”

    They noted that after widespread media coverage of the issue, the incidence had decreased significantly. However, it has resurfaced, prompting GWCL to take decisive action against these offenders.

    Currently, Marvis Godwin is in police custody at the Kasoa Police Station and is scheduled to appear before the court on Friday, September 15, 2023.

    GWCL is urging both customers and the general public to remain vigilant and report any individuals involved in such “dastardly acts” to the company or the police. They are committed to tackling meter theft and ensuring the integrity of their water distribution system.

  • Schools owing us have not been disconnected – GWCL insists

    Schools owing us have not been disconnected – GWCL insists

    The Communications Manager of the Ghana Water Company Limited (GWCL), Stanley Martey, has refuted claims that the company has disconnected water to schools within its Tema region.

    The allegations suggested that several Senior High Schools (SHSs) in the Eastern Region and Accra, falling under the GWCL’s Tema region, including Ada SHS and Chemu SHS, had been disconnected by the GWCL.

    In an interview with the media on Monday, Mr. Martey clarified that the company had not disconnected any schools thus far.

    Instead, they had taken steps to demand payment for the outstanding amounts owed to them by the schools.

    Mr. Martey emphasized that the GWCL does not typically disconnect schools as they are considered essential service providers.

    However, if any SHS demonstrates a lack of cooperation in settling their bills, the company may resort to disconnection as a last resort.

    He further explained that there were instances where the GWCL received communication from the secretariat handling the Free SHS program, instructing them to approach certain schools for payment, possibly indicating that the funds had been released to those schools.

    In such cases, they would go to demand the outstanding amounts owed.

    In summary, Mr. Martey clarified that the GWCL had not disconnected any schools in the region but had been actively pursuing the collection of outstanding dues from them.

    The company’s policy is not to disconnect schools, but they may take such action if the schools persistently neglect their payment responsibilities.

    “Per our standard operating procedures, we do not disconnect schools. Schools are classified as essential service providers, so we do not disconnect them. We only disconnect them when they have been recalcitrant in the payment of their bills or when they have deliberately refused to settle their bills.”

    “Sometimes, we receive a communication from the secretariat that handles the Free SHS program, stating that we should go and disconnect some of the schools. This is perhaps because they have released some of the funds to them, so we go there to demand the money,” he stated.

  • GWCL to shut down plants in galamsey affected areas

    GWCL to shut down plants in galamsey affected areas

    In a recent statement, the Ghana Water Company Limited (GWCL) has declared its unwavering determination to shut down its plants in regions affected by illegal mining activities (galamsey), particularly when the turbidity levels of raw water exceed critical thresholds.The

    Managing Director of GWCL, Clifford Braimah, raised serious concerns about the significant adverse effects of illegal mining on the company’s operations. During a Public Accounts Committee hearing, he appealed for united efforts to combat this pressing issue.

    The utility company defended its proposed 334% tariff increase, emphasizing that the primary goal is to encourage Ghanaians to take responsibility for deterring illegal mining within their communities.

    Mr. Braimah stated, “If I had my way, Ghanaians will go and chase away all the galamsayers out of their areas because once the turbidity goes up, we shut the plant. And if you have no alternative access to water, you will take the situation seriously because we stay with the people who pollute the water. And if we [GWCL] shut down, you will not even know where to go to get the water.”

    He further added, “If you pollute the water and the cost of treatment goes up, why don’t you pay for it because you are making money in one breath polluting the water?”

    GWCL’s firm stance on combating illegal mining underscores the gravity of the situation and the necessity for collaborative actions to protect the country’s water resources.

  • Water shortage hits Tarkwa as flood damages GWCL treatment plant

    Water shortage hits Tarkwa as flood damages GWCL treatment plant

    The Ghana Water Company Ltd’s Water (GWCL) Treatment plant in Bonsa, located in the Tarkwa Nsuaem Municipality, has been impacted by a flood, resulting in water shortages in various parts of the Tarkwa township.

    Persistent heavy rainfall has caused flooding in the Bonsa community, leading to the displacement of approximately forty households and the collapse of numerous houses, rendering people homeless.

    The entire Bonsa highway has been inundated with floodwater. With the assistance of local youth, drivers cautiously navigate through the flooded road to avoid getting stuck, offering a token of appreciation to the boys for their help.

    The flood has affected the water treatment plant responsible for providing water to Tarkwa and surrounding areas, which has resulted in a disruption of water supply to several communities in the Tarkwa township.

    Communities affected by the water shortage include Bonsa, Ahwetieso, Akyempim, Bankyim, Jerusalem, Tamso, and others.

    In an interview, Wisdom Doe Akoto, the Tarkwa District Manager of the Ghana Water Company, explained the significance of a pump house located near the river. This pump draws water to the treatment plant for purification before distribution to consumers.

    Mr. Akoto emphasized the importance of the pump in the water distribution system, noting that its damage would have significant consequences for the company and consumers. To prevent further damage, the pump was removed from its location.

    He assured that once the flood subsides, the pump will be reconnected, and water distribution to the affected communities will resume.

  • GWCL clears GHC 2.5m debt owed NEDCo resulting in restoration of power to firm

    GWCL clears GHC 2.5m debt owed NEDCo resulting in restoration of power to firm

    Power was restored to the Ghana Water Company Limited (GWCL) treatment plant in the Northern Region after the company made a payment of GHC2.5 million out of a GHC39.7 million debt owed NEDCo.

    The Northern Electricity Distribution Company (NEDCo) cut power to the plant during an income mobilisation exercise to retrieve monies locked in debts.

    Speaking in an interview with Accra-based Citi News, the corporate communication manager for NEDCo, Maxwell Kotoka, communicated that an agreement has been reached with GWCL and they are willing to pay regularly to clear the debt of GHC39.7 million.

    “Further to the disconnection, they have come forward to engage some of which include the payment of the GHC2.5 million out of the GHC39.7 million debt plus a pledge to do a further payment by next week and a return to the regular payment that was existing until sometime back,” Maxwell said.

    “So we are expecting that they fulfilL their promise next week and then pick it from there. We are not entirely satisfied with the agreement but we also appreciate that water is quite sensitive,” he added.