Tag: Prepaid

  • X users deny Afenyo-Markin’s ‘no one queues to buy prepaid credit’ claims

    X users deny Afenyo-Markin’s ‘no one queues to buy prepaid credit’ claims

    A section of the general public has described as false a recent remark passed by the Minority Leader, Afenyo-Markin, during the vetting process of President Mahama’s Deputy Ministers-designate.

    While questioning Deputy Energy Minister-designate Richard Gyan-Mensah, Mr Afenyo-Markin made the statement that due to digitalisation, which is said to have been spearheaded by former Vice President Dr Mahamudu Bawumia, “we don’t queue to buy prepaid credit—that is long gone!”

    In reaction, a number of X users noted that such a comment is untrue as they continue to queue to get prepaid to have access to electricity.

    Below are some comments from the users:

    “Anyone who thinks the queues have ended is probably thinking where they live is all there is to Ghana…. You stay in one place and think where u live is all that happens in this nation. Honourable Afenyo Markin is displaying the same callousness that got them out of power. Not being on the grounds to understand the real challenges of the average Ghanaian but using the middle class and upper class he bonds with as reference.”

    “Maybe Afenyo isn’t in Ghana either, because some queue, especially in areas where there’s always network problem. The fact that some portion of the country doesn’t queue doesn’t mean some don’t queue.”

    “We still form long queues to buy prepaid. Go to Kumasi and see.”

    A few others corroborated the remarks of the Minority Leader.

    “Afenyo is right, for over a year ive not even gone in person to buy i use the power app.”

    “t depends on the meter you are using. Some people still queue especially with the old meter.”

    https://twitter.com/Citi973/status/1894432522546942208

  • Stop contacting MoMo vendors to access our services – ECG warns customers

    Stop contacting MoMo vendors to access our services – ECG warns customers

    The Electricity Company of Ghana (ECG) has issued a warning to customers, advising them against making payments to specific mobile money accounts falsely claiming association with ECG services.

    ECG management disclosed that certain individuals have been reaching out to customers, requesting payments to a designated MoMo number under the guise of facilitating access to ECG services.

    In response to this issue, ECG released a disclaimer on Thursday, February 22, 2024, urging customers to disregard such calls.

    The organization emphasized that it does not require payments for its services through phone transactions.

    “The attention of the Electricity Company Ghana (ECG) has been drawn to activities of fraudsters who call ECG customers in the name of ECG to make payments to certain mobile money accounts to access

    “Customers should please note that ECG does not demand payments for services through phone calls. Customers are strongly advised,” parts of the disclaimer added.


    ECG explicitly cautioned customers against responding to these solicitations and strongly recommended making payments exclusively through the official ECG Power app or the provided short code.

    Concurrently, ECG management is actively addressing the situation and encourages customers to report any such incidents to the nearest security agency or ECG office for appropriate action.

    Attached is the full statement

  • ECG’s CLOU prepayment server to undergo maintenance on Jan 25

    ECG’s CLOU prepayment server to undergo maintenance on Jan 25

    The Electricity Company of Ghana (ECG) has scheduled emergency maintenance works on the CLOU Prepayment Metering System’s server for Thursday, January 25 and Friday January 26, 2024.

    As part of this maintenance, the system will undergo essential updates and enhancements to ensure optimal performance.

    In light of these scheduled activities, the company advises customers to proactively purchase an adequate amount of credit to sustain their electricity consumption during the anticipated downtime.

    This proactive measure is recommended to minimize any inconvenience that may arise due to the temporary unavailability of certain services associated with the CLOU Prepayment Metering System.

    The company acknowledges the potential inconvenience to affected customers and expresses regret for any disruptions that may occur during the maintenance period.

  • More than 400 prepaid meter thefts reported in Anyaa within two weeks – Assembly member

    More than 400 prepaid meter thefts reported in Anyaa within two weeks – Assembly member

    More than four hundred prepaid meters have been reported stolen within the Anyaa West electoral area located in the Greater Accra Region.

    Michael Acquah, the Assembly Member representing the Anyaa West electoral area, disclosed to Rainbow Accra the alarming increase in theft activities that have afflicted the community in recent weeks.

    He expressed frustration over the situation, explaining that despite having reported the incidents to both the Electricity Company of Ghana and the local police, no substantial action has been taken to address this unfortunate issue, which continues to persist.

    “This started gradually, like four months ago, but now the situation has gotten out of hand. They have been stealing the metres in the area, and sometimes you are in your room at night and the light will go off, and when you go out and check, you will see that your metre is gone.”

    He added that “we suspect that ECG has something to do with this because once the metre has been registered in a particular area, they should be able to see if it is running in other areas because we have reported the situation to them and they know what is happening, but we haven’t heard anything from them.”

    He added that because their roads are poor, the police have refused to assist them, so the young people in the community have formed a committee to help control the situation.

    “Nobody has been arrested yet, even though we have reported the issue to the police. So we have formed our own committees to deal with the issue because the police told us that our roads are bad and, as such, their cars can’t operate on them.”