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Tag: data bundle services

  • We can’t purchase data bundle anymore, the system is hard – Woman cries out to MTN

    We can’t purchase data bundle anymore, the system is hard – Woman cries out to MTN

    In a heartfelt outcry reflecting the sentiments of many, a Ghanaian woman has voiced her frustration over the escalating costs of data bundles provided by telecommunications provider MTN Ghana. 

    In a viral video, she urged MTN to consider the economic realities of their customers and called for more affordable data options.

    The woman emphasized the hardship faced by business owners who rely on internet connectivity for their operations, noting that they are increasingly using their profits to purchase data bundles. 

    According to her, the increase in data prices has impacted everyday life for many in the country, forcing individuals to use their food money to buy data bundles.

    “MTN, why, you people doing too much. Data bundle is almost 70 GH which is not even up to 10 gig. We can’t buy data for 3gh no more. The lowest is 15 GH. Business owners are using their profits to purchase data bundles. You people are killing us. Ghana is hard, we use the little money that can be used for food to purchase data. Ghana is in a dire state. I am tired,” she added.

    MTN Ghana’s price adjustment, implemented on Tuesday, November 28, 2023, affected various services, including voice, SMS, data, Fiber Broadband, and Fixed Wireless Access (4G Router/Turbonet) for customers.

    Despite criticism from Ghanaians on social media expressing dissatisfaction with the significant price hike, MTN Ghana defended the move.

    As a Significant Market Power (SMP) firm, MTN Ghana explained that the price increase was necessary to sustain its business operations.

    Chief Commercial Officer for MTN Ghana, Mr. Noel Kojo-Ganson, explained that market pressures necessitated the increase.

    “The review has become necessary due to increased operational costs. The review will allow MTN Ghana to continue to make the investments required to sustain its business going forward,” MTN said in a statement.

    “We are very mindful of the challenging economic conditions and the increasing cost of inputs for our business. The price review is necessary to enable us to continue to sustain the business and make the needed investments in the network and new innovations to enhance customer experience,” Mr. Noel Kojo-Ganson added.

  • Our data services have returned to normalcy – MTN

    Our data services have returned to normalcy – MTN

    Telecommunications giant MTN has announced the reestablishment of internet network capacity, ensuring enhanced data services for users.

    Disruptions in internet services have affected Ghanaians due to cuts in undersea fiber optic cables, impacting essential internet services since Thursday, March 14, 2024.

    On March 24, 2024, MTN released a statement confirming the utilization of alternative cables to support customers and committed to providing updates on ongoing repair efforts.

    The company anticipates that repairing the undersea cables may take approximately 5 to 7 weeks.

    Additionally, MTN has promised to restore lost data bundles for customers affected by the service interruption.

    “We are happy to inform you that MTN has restored normal internet network capacity to provide improved data services. We appreciate your patience during the recent service interruption.

    “Please note that the repair works on the undersea cables are still ongoing and we expect this process to take about 5 to 7 weeks. We are therefore utilising alternative cables to support our customers. We will update you when meaningful progress has been made on the repair works.”

    Read below the statement by MTN

    Customer Update 6: MTN has restored normal data services

    Dear Valued Customer,

    We are happy to inform you that MTN has restored normal internet network capacity to provide improved data services. We appreciate your patience during the recent service interruption.

    Please note that the repair works on the undersea cables are still ongoing and we expect this process to take about 5 to 7 weeks. We are therefore utilising alternative cables to support our customers. We will update you when meaningful progress has been made on the repair works.

    For customers who may have lost special data bundles as a result of the disruption, we will restore them and notify you directly.

    We thank you for your continued loyalty and support and look forward to providing you with the best possible services.

    Issued by:

    MTN Corporate Communications
    MTNGhana.MediaOffice@mtn.com