International travel at Kotoka International Airport (KIA) has been enhanced for speed and convenience with the introduction of self-service kiosks at Terminal 3.
This initiative by Ghana Airport Company Limited (GACL) aims to ensure a seamless and efficient check-in process at KIA.
The activation of self-service check-in kiosks aligns with the government’s decision to waive the Pre-Arrival Visa Regime in Ghana from December 1, 2023, to January 15, 2024.
This combination is set to significantly reduce processing times, providing passengers with excellent customer experiences at KIA.
British Airways, Delta Airlines, United Airlines, and Turkish Airlines, along with Ground Handling Agents and GACL customer services staff, are currently part of the system, ready to assist passengers as needed.
Self-service check-in kiosks are user-friendly Do-It-Yourself (DIY) systems that empower passengers to perform tasks typically handled at a check-in counter. These tasks include printing boarding passes and verifying passengers’ identification.
Passengers can check in at their convenience, receive boarding passes, select seats, and drop off their baggage.
The kiosks offer multiple language options, cater to diverse passenger needs, and eliminate long queues, expediting the departure process and providing passengers with greater flexibility and control over their journeys.
While the effectiveness depends on the airline’s check-in timeline, this system accelerates the check-in process, ensuring a smoother experience for passengers navigating through the airport.
GACL remains committed to offering world-class facilities and services in line with its mission statement. The company will continue to allocate efforts and resources to make passengers’ journeys at KIA pleasant and memorable.