The Ghana Airport Company Limited (GACL) has demonstrated its commitment to passenger safety and satisfaction by undertaking a timely initiative to replace defective trolleys at the Kotoka International Airport (KIA).
This strategic move is especially crucial given the anticipated surge in travelers during the Christmas festivities.
The decision to replace the faulty trolleys comes in response to concerns raised by passengers on Asempa FM’s Aburokyire Nkommo program about the subpar condition of the existing equipment.
These concerns included issues such as broken handles, wobbly wheels, and non-functioning brakes, which had collectively reached a critical point of disrepair.
Recognizing the urgency of the situation, passengers called on GACL to address these defects promptly to ensure the safety and convenience of all airport users.
The defective trolleys had become a potential hazard, prompting the airport management to take swift action.
Mama Joe, one of the passengers, shared a firsthand experience of the consequences of the malfunctioning trolleys, recounting an incident where her suitcase fell to the ground due to a trolley malfunction.
Leveraging her experience working at Koln Airport in Germany, Mama Joe suggested the implementation of a payment system for trolley use, with the proceeds allocated for ongoing maintenance efforts.
She stressed that the assurance of user safety hinges on the consistent operational integrity of the trolleys.
In addition to the immediate replacement efforts, passengers put forth the recommendation of establishing a systematic and regular maintenance schedule.
This collaborative proposal aims to ensure that airport trolleys remain in optimal working condition over time.
By addressing these concerns collectively, the airport management and passengers seek to enhance the overall airport experience for travelers, not only during the festive season but also in the long run.