The Finance Minister, Dr. Mohammed Amin Adam, has urged the Ghana Revenue Authority (GRA) to prioritize staff welfare as a means to enhance revenue collection efforts across the country.
He delivered this directive during a meeting with officials of the Customs Division of the GRA at the Aflao border on Friday, May 10, 2024.
In his remarks to the officials, Dr. Amin Adam underscored the crucial connection between staff welfare and revenue generation. He emphasized that fostering a supportive and conducive work environment is vital for boosting productivity and meeting revenue goals.
“At the heart of revenue collection lies the welfare of our staff. Yes, we are here to collect revenue, but your welfare remains paramount. With improved staff welfare, we can boost morale and enhance productivity, ultimately leading to increased revenue collection,” the Minister said.
In line with his dedication to enhancing staff welfare, Dr. Amin Adam instructed the Commissioner-General of the Ghana Revenue Authority (GRA) to guarantee the provision of essential logistics and resources for Customs officials.
He emphasized that ensuring the availability of necessary resources and logistics, such as renovating staff accommodation, will cultivate an environment conducive to optimal performance.
“With a focus on staff welfare, we can unleash the full potential of our workforce and drive revenue growth,” remarked Dr. Amin Adam.
“Our staff are the backbone of revenue collection. By prioritizing their well-being and equipping them with the necessary tools, we can significantly improve our efficiency and effectiveness,” she said.
During the meeting, Commissioner-General Julie Essiam took the chance to reassure the Minister of her department’s dedication to enhancing staff welfare and furnishing adequate logistics to bolster government revenue.
She emphasized that providing personnel with up-to-date knowledge and skills in tax collection procedures, auditing techniques, and customer service would empower them to handle complex situations proficiently and serve taxpayers effectively. This, in turn, would position the GRA as a leading government agency in terms of efficiency.