The Chief Executive Officer (CEO) of StarLife Assurance, Kakra Duffuor-Nyarko, has devoted her time to helping customers at the business’ Customer Experience Centre, which is situated on the Ring Road in Accra, in honor of this year’s Customer Service Week.
According to StarLife, the decision was made to show gratitude to customers who have supported the insurance provider over the years and to get first-hand input on their difficulties and requests for redress.
Additionally, it provided an opportunity to recognize the customer service team’s efforts throughout the previous year.
As part of the customer service activities, Kakra Duffuor-Nyarko was at the Customer Experience Centre to welcome clients, process claims, sign new clients, receive calls and attend to other client-needs. She also used the opportunity to engage a variety of the company’s clientele on their experiences with StarLife, and how the policies are benefitting them and their families.
The main highlight of her activities was the presentation of gift items and other souvenirs to clients who came to transact business at StarLife’s Customer Experience Centre.
Commenting on her engagement during this year’s Customer Service Week, Kakra Duffuor-Nyarko said: “StarLife dedicated the occasion to renewing our commitment to clients in actions and not only words. They have been with us for 17 years and it is important that we celebrate their contribution to our success and growth of the industry. I have enjoyed my interactions with them. I have listened to some of their concerns, and I believe we can support them better from these engagements.
“There are a lot of things to be excited about as a StarLife client this year and beyond based on our innovative policies, and I want to encourage our clients to continue to partner with us for life,” she added.
Some customers expressed appreciation to the StarLife CEO and staff for the gifts and special services always offered to them.
StarLife Assurance dedicated this year’s Customers Appreciation Week to gifting customers across the country with various items. All Heads of Departments and Branch Managers were deployed to serve customers and also attend to their special needs.