Popular international money transfer service, Taptap Send has temporarily suspended its operations in Ghana.
This pause has raised concerns among users who depend on the platform to send money to loved ones in the country. In a statement issued in early November, the company apologized for the inconvenience and emphasized its efforts to restore service promptly.
The platform explained that its teams are collaborating closely with local partners in Ghana to ensure a seamless reactivation of services. While the exact date for resuming transfers has not been disclosed, Taptap Send assured users of its ongoing commitment to delivering “exceptional service.”
In the interim, Taptap Send reassured its customers that their funds remain fully secure. Money stored in Taptap Send wallets can still be withdrawn to personal bank accounts. The company emphasized that the service interruption is temporary and that all customer funds are safe.
This pause in operations comes at a crucial time when remittances from the diaspora are vital to Ghana’s economy. Many Ghanaians are eager for a swift resolution, particularly as digital remittances play an increasing role in supporting families and communities.
Launched in the summer of 2018, Taptap Send enables users to send money quickly and affordably to Africa, Asia, and the Caribbean. With operations in the UK, EU, US, Canada, and UAE, the service supports transfers to countries such as Senegal, Mali, Guinea, Ghana, Cameroon, the Ivory Coast, and several others.