The Electricity Company of Ghana (ECG) has advised customers using MBH meters in certain regions to purchase enough credit ahead of a planned three-day maintenance exercise.
The maintenance, scheduled to begin on Friday, September 20, 2024, at 11:00 pm, will end on Sunday, September 22, 2024, at 11:00 pm.
The affected areas include Tema, Accra West, and parts of the Eastern Region. The emergency maintenance will involve works on the MBH server, which may result in service interruptions for users in these regions.
In a statement, ECG urged all MBH meter customers to ensure they purchase sufficient credit before the server downtime. “All MBH customers are therefore being advised to purchase enough credit that will last for the period of the downtime,” the company said.
The ECG apologized for any inconvenience the maintenance may cause but emphasized that the exercise is necessary to enhance the functionality of the MBH meter system.
Customers are encouraged to contact ECG customer service hotlines for further assistance or inquiries during the maintenance period.
