Following recent internet disruptions, the Ghana Revenue Authority (GRA) has addressed concerns about the inaccurate imposition of the E-Levy on certain electronic transactions.
The GRA explained that the interruption in internet connectivity affected the real-time routing of electronic transactions to the Electronic Transfer Levy Management and Assurance System (ELMAS), prompting them to take immediate action to rectify the issue.
To mitigate the impact of the internet outage, the GRA has implemented temporary measures known as “Offline Transactions.”
These measures ensure that the E-Levy is applied only to eligible transactions, even if there are delays in routing due to the internet disruption.
Additionally, the GRA is committed to correcting any wrongful charges that may have occurred during this period.
They acknowledge that some Charging Entities may have mistakenly deducted E-Levy for transactions exempt from such charges.
To address this, the GRA is working closely with Charging Entities to quickly identify and reimburse any incorrect deductions.
They also stated that Charging Entities are responsible for reimbursing customers for any wrongly applied E-Levy charges, following the completion of the GRA’s refund processes.
Through these proactive measures, the GRA aims to ensure a smooth and equitable E-Levy collection process, despite the challenges caused by internet disruptions.
