GCB Bank PLC has updated its offerings to keep up with cutting-edge banking trends, notably in terms of technology.
It claimed that the bank would also satisfy the needs of some consumers who lacked a passion for technology but preferred the analog method of banking.
Kofi Adomakoh, the bank’s managing director (MD), made such statement in an effort to dispel the misconception that the bank is an outdated institution that is out of touch with contemporary ideas about how to make banking more accessible.
He said that when he led his team to the bank’s head office in Accra to interact with staff and customers as part of this year’s Customer Service Week celebration.
Describing the bank as old but experienced in the sector, he said “Many people may know GCB of old but the modern GCB is very technologically driven through our banking applications and electronic banking.
“Those who still prefer going through the analogue way will still be catered for, particularly because we find GCB in every region across Ghana.”
Customer Service Week
As part of the celebration, customers received souvenirs and branded chocolates from the bank.
Mr Adomakoh explained that as a bank, it was time to dedicate itself, reconsider and review how customers were treated.
“It is also a time where we take stock of what has gone on over the past years to consider how to position the bank to serve our customers better.
“Customers are the reason why we are here, we need to make sure their needs are well identified and met,” he said.
A Healthcare Assistant Nurse, Abigail Mary Akpaloo, who has been a customer of the bank since 1979, explained that she was still committed to the bank because it had branches in every part of the country.
However, she called on the bank to improve its services, especially its Automated Teller Machines (ATM).