The Electricity Company of Ghana (ECG) has attributed the recent over-billing issues in Ketu South to expired meters and the impact of recent tariff increases.
This explanation follows a recent protest by residents of the Ketu South Municipality in the Volta Region, who took to the streets to express their anger and frustration over what they consider to be unfair billing practices by the ECG.
The residents claim that these billing issues have caused significant emotional and financial strain.
“On Wednesday, my constituents were on the street demonstrating in Ketu South because of the hikes in cost of electricity now. I think the installation of the new system that you are using must have a problem because a small house with a fan and a television and phone can get a bill of 1000gh or almost 2000gh. Those things are happening,” she stressed.
Similar allegations of over-billing have been raised by ECG customers in other regions across the country.
During a session before the Public Accounts Committee on Monday, the Member of Parliament for Ketu South, Abla Dzifa Gomashie, called for immediate action, highlighting the severity of the situation.
“What we are realizing now is that most people don’t know that meters do expire. Meters don’t have a long life span, so they do expire. This is something that is not the fault of the customer.
“So this is something that we have to go out there and educate everybody very well,” he explained.
Mr. Mahama added that, “let’s also not forget that the PURC has increased tariff over the period to a total of almost 75%, so it is a conversation that has to be looked at in a holistic form”.