The Electricity Company of Ghana (ECG) has successfully recovered GH¢11.44 million in outstanding payments from primarily business customers in the country during the first half of this year.
Additionally, 17 customers of both ECG and the Ghana Water Company Limited (GWCL) have collectively received GH¢552,972 through bill adjustments for the same period.
These recoveries were facilitated by the Greater Accra Region office of the Public Utilities Regulatory Commission (PURC), following complaints filed by both utility providers and customers.
According to Gifty Bruce-Nelson, the Greater Accra Regional Manager of PURC, consumers and utility providers can file complaints under the Public Utility Regulatory Commission (Consumer Service) Regulation, 2020.
She highlighted that out of 804 complaints received during the period, 738 (91.7%) were resolved.
ECG accounted for 695 complaints (86%), while GWCL had 109 complaints (14%).
Bruce-Nelson explained that many complaints involved damaged appliances, requiring detailed investigations to determine responsibility.
She emphasized the commission’s role in conducting thorough investigations and community monitoring to ensure accurate utility services across the Greater Accra Region.