The disruption in the check-in systems at Kotoka International Airport (KIA) on Tuesday, July 16, 2024, was attributed by the Ghana Airports Company Limited (GACL) to ongoing excavation works at the facility, not to power supply issues as previously speculated.
According to airport management, the disruption affected Terminal 3’s check-in systems from approximately 7:51 PM for about an hour, causing delays in passenger processing and airline turnaround times.
The root cause of the disruption was identified as a fibre optic system failure resulting from excavation works conducted by the Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua. GACL clarified that contrary to rumors, the disruption was not caused by a power outage (dumsor).
“The root cause of the disruption was identified as a fibre optic system failure due to ongoing excavation works by Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua. Contrary to some speculations, the disruption was not related to a power outage (dumsor),” stated the management of the airport.
Passengers were promptly informed of the situation, and regular updates were provided through intermittent announcements.
Despite initial challenges, the situation was effectively managed using backup internet services, allowing airlines to eventually resume departures to their respective destinations.
GACL expressed sincere apologies to affected passengers and assured them of its commitment to ensuring seamless facilitation across all GACL-operated airports.
“Despite the initial challenge, the situation was efficiently managed using the backup internet service, allowing airlines to eventually depart for their respective destinations.
“Management extends its sincere apologies to passengers who were affected by the downtime and wishes to assure them of its commitment to providing seamless facilitation through all GACL-operated airports,” the release concluded.