Starting on February 1, 2024, the Electricity Company of Ghana (ECG) has introduced a new system for customers applying for various services, such as new service, separate metre, and additional load.
According to a statement released by the ECG, all service applications must now be submitted exclusively through the ECG Mobile App.
- Advertisement -
The transition to a paperless system means that prospective customers need to utilise the ECG Mobile App, follow the prompts, and upload the necessary documents for the processing of service requests.
Communication regarding the status of customer requests will be conveyed through the provided contact telephone numbers.
- Advertisement -
“Customers are therefore advised to provide accurate information when applying for the service.
