In its first four months, the Bono East Regional Office of the Public Utilities Regulatory Commission (PURC) has recovered GHS 123,927.86 for the Northern Electricity Distribution Company (NEDCo).
Notably, Bui Sugar Limited at Banda received a credit adjustment of GHS 35,643.10.
This recovery aligns with the Commission’s 2024 theme, “a year of strategic impact,” and addresses an undercharge issue from several months in 2023 caused by meter under-readings at the factory.
Following investigations, the regional office resolved the issue during the initial settlement meeting, earning praise from both parties for its timely and professional handling.
Established on March 1, 2024, in Techiman, the Bono East Regional Office is the Commission’s eleventh office and the first in the newly created administrative regions.
Its activities, aimed at decentralizing operations and enhancing service quality, include complaint management, public education, and visibility campaigns through street walks, leaflet distribution, and mass media outreach.