Telecommunications giant MTN has announced the reestablishment of internet network capacity, ensuring enhanced data services for users.
Disruptions in internet services have affected Ghanaians due to cuts in undersea fiber optic cables, impacting essential internet services since Thursday, March 14, 2024.
On March 24, 2024, MTN released a statement confirming the utilization of alternative cables to support customers and committed to providing updates on ongoing repair efforts.
The company anticipates that repairing the undersea cables may take approximately 5 to 7 weeks.
Additionally, MTN has promised to restore lost data bundles for customers affected by the service interruption.
“We are happy to inform you that MTN has restored normal internet network capacity to provide improved data services. We appreciate your patience during the recent service interruption.
“Please note that the repair works on the undersea cables are still ongoing and we expect this process to take about 5 to 7 weeks. We are therefore utilising alternative cables to support our customers. We will update you when meaningful progress has been made on the repair works.”
Read below the statement by MTN
Customer Update 6: MTN has restored normal data services
Dear Valued Customer,
We are happy to inform you that MTN has restored normal internet network capacity to provide improved data services. We appreciate your patience during the recent service interruption.
Please note that the repair works on the undersea cables are still ongoing and we expect this process to take about 5 to 7 weeks. We are therefore utilising alternative cables to support our customers. We will update you when meaningful progress has been made on the repair works.
For customers who may have lost special data bundles as a result of the disruption, we will restore them and notify you directly.
We thank you for your continued loyalty and support and look forward to providing you with the best possible services.
Issued by:
MTN Corporate Communications
MTNGhana.MediaOffice@mtn.com