At an end-of-year event with stakeholders, Isaac Osei Agyeman, Senior Complaints Officer at the Bono Regional office, disclosed GH₵85,478.75 refund to NEDCo and GWCL customers in the same period.
In 2023, PURC handled 1,565 complaints, resolving 1,552, with NEDCo accounting for 1,149, GWCL 181, and consumers 235 complaints.
Complaint categories include 840 for service quality, 338 billing issues, 42 metering problems, two unlawful disconnections, 264 payment concerns, 69 consumer service issues, seven damaged property, and three miscellaneous complaints.
Patrick Antwi, Manager for the three regions, appreciates stakeholders and calls for increased collaboration in the coming year.
Dinner honors outstanding individuals, including Francis Offei and Godwin Zuugmaab, for exceptional services at NEDCo and GWCL.