The Public Utility Regulatory Commission (PURC) recovered GhC10.73 million for the Northern Electricity Distribution Company (NEDCo) and the Ghana Water Company Limited (GWCL) in the Bono, Bono East, and Ahafo regions in 2023.
During the same period, GhC85,478.75 was refunded to customers of NEDCo and GWCL. The PURC received a total of 1,565 complaints in 2023, with 1,552 successfully resolved.
The breakdown of complaints included 1,149 against NEDCo, 181 against GWCL, and 235 against consumers.
The highest number of complaints (840) was related to the quality of service, followed by billing issues (338), metering (42), payments (264), and others.
Earlier in a remark, Mr Patrick Antwi, the Manager for the three regions, expressed his appreciation to all stakeholders for their diligent efforts in ensuring that PURC fulfilled its duties to serve the interests of utility companies and consumers and called for a stronger collaboration in the upcoming year.
During the dinner, some individuals, including Mr Francis Offei, Debt Management Supervisor at NEDCo Sunyani Area and Mr Godwin Zuugmaab, Sunyani District Manager of GWCL were honoured for their exceptional and dedicated services for the interest of both companies and consumers.