Starting from Monday, November 20, 2023, the Ghana Water Company Limited (GWCL) is set to initiate a nationwide effort to recover outstanding payments from its customers. The company will carry out a comprehensive exercise aimed at retrieving arrears owed by customers across the country.
As part of this initiative, the GWCL will disconnect customers in all categories whose bills remain unpaid during the course of the exercise. The disconnection teams and task forces deployed in various regions and district offices will be responsible for implementing these disconnections.
Outlined in a press release forwarded to the Ghana News Agency (GNA), the GWCL emphasized that affected customers, in addition to settling their outstanding bills in full, must also pay reconnection fees before being reinstated onto the GWCL lines.
The release further highlighted that, beyond the disconnection of defaulting customers, the teams will actively investigate instances of illegal connections, self-reconnections, and the unauthorized use of in-line booster pumps installed at the premises of GWCL customers.
It said, “all persons found to be engaged in such criminal activities shall be arrested by the Police and prosecuted.”
The company requested that customers who have settled their payments in full leave their payment receipts at home or on their premises to prevent any erroneous disconnections. For those who have made payments through mobile money or other electronic methods, the company urged them to present SMS or electronic receipts as evidence of payment.
“We, therefore, advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected,” the GWCL said.
“Management entreats customers to cooperate with the teams as they undertake this all-important exercise in our effort to collect and mobilise the much-needed revenue to improve on our water supply service in the country,” the organization added
It urged the public to contact the GWCL via WhatsApp on 0555123393 and 0555155524, or call 0207385088, 0207385089 and 0207385090 or its toll-free line on 0800 40 000 for Vodafone cell and land lines only and 0302 218240 for all other networks for enquiries.