Telecommunications giant MTN Ghana has provided justification for a 15% increase in the prices of its offerings for both prepaid and postpaid customers.
The price adjustment, implemented on Tuesday, November 28, 2023, impacted various services, including voice, SMS, data, Fiber Broadband, and Fixed Wireless Access (4G Router/Turbonet) for customers.
Despite facing criticism from some Ghanaians on social media expressing dissatisfaction with the significant price hike, MTN Ghana defended the move.
The company, identified as a Significant Market Power (SMP) firm, explained that the price increase was deemed necessary to sustain its business operations.
Explaining the reason for the increase, the Chief Commercial Officer for MTN Ghana, Mr. Noel Kojo-Ganson, indicated that it was due to market pressures
“The review has become necessary due to increased operational costs. The review will allow MTN Ghana to continue to make the investments required to sustain its business going forward,” MTN said in a statement.
“We are very mindful of the challenging economic conditions and the increasing cost of inputs for our business. The price review is necessary to enable us to continue to sustain the business and make the needed investments in the network and new innovations to enhance customer experience,” Mr. Noel Kojo-Ganson added.