The Electricity Company of Ghana (ECG) has stated that it remains dedicated to enhancing public awareness of its digital payment platforms to offer customers greater convenience.
Despite the directive issued last month that physical cash would no longer be accepted for bill payments, some customers still encounter challenges when using digital channels.
In response to this, the Accra East Manager of ECG, Bismark Otoo, emphasized that the “Operation Zero Revenue Mobilization” initiative serves a dual purpose.
Apart from revenue collection, it aims to educate customers about digital payment options and address system losses.
During the initiative, ECG conducts a comprehensive revenue mobilization exercise across all operational areas, inspecting premises with ECG connections to ensure customers settle their bills and reach a zero balance.
For those not receiving bills, ECG offers enrollment in the flat pay system created on the company’s platform. The objective is to generate sufficient revenue to cover supplier payments.
Additionally, the “Operation Zero” exercise provides an opportunity to educate customers on the usage of digital payment methods.
Bismark Otoo outlines that customers can opt to make payments through the mobile app or by using the shortcode, as ECG has transitioned to a cashless system.
Regarding the backlog of meter requests, the Accra East Manager provides reassuring news, stating that management has reached an agreement with meter suppliers.
Payments made by customers are now processed promptly, and service orders are sent to the meter suppliers, enabling contractors to carry out installations. This measure aims to address the issue and expedite meter installations for customers.