The National Communications Authority (NCA) has noted that it’s been engaging with Surfline over its operations and service outage.
These engagements have been to ensure the company resolve issues concerning its indebtedness to its service providers and also publish information on its service outage to its subscribers.
“Ensure that customers who have purchased data plans do not lose their data, and where applicable, appropriate compensation paid by Surfline to customers for any loss of service,” the NCA added.
On the possibility of things going south, the NCA and Surfline looked at the “commence the process to initiate bulk-delinking of Surfline SIMs from the Central SIM Database in the event the company fails to resume its operations and in relation to this, enable consumers to keep only their registered active SIMs.”
These conversations have been going on for several months after a formal communication by the company to shut down its Radio Access Network due to some operational challenges.
NCA has assured the general public, particularly subscribers of Surfline of its sustained commitment to protect the interest of all users of telecommunications services as well as stakeholders within the Industry.