The Ghana Airports Company Limited (GACL) has clarified that the disruption in check-in systems at Kotoka International Airport on Tuesday, July 16, 2024, was due to ongoing excavation works and not power supply issues.
In a statement, GACL confirmed that the disruption occurred at approximately 7:51 PM and lasted for about an hour, affecting Terminal 3. The incident led to delays in passenger processing and airline turnaround times.
“The root cause of the disruption was identified as a fibre optic system failure due to ongoing excavation works by Ghana Water Company Limited (GWCL) along the fibre path of Telecel Ghana Limited between Cantonments and Teshie Nungua. Contrary to some speculations, the disruption was not related to a power outage (dumsor),” stated the management of the airport.
Passengers were promptly notified of the situation, with regular updates provided through intermittent announcements. Despite the initial challenge, the situation was efficiently managed using the backup internet service, allowing airlines to eventually depart for their respective destinations.
GACL extended its sincere apologies to passengers affected by the downtime and assured them of its commitment to providing seamless facilitation through all GACL-operated airports.
