Reacting to the recent internet connectivity issues leading to wrongful charging of E-Levy on electronic transactions, the Ghana Revenue Authority (GRA) has assured the public of corrective measures.
Acknowledging the impact of internet outages on transaction routing to the Electronic Transfer Levy Management and Assurance System (ELMAS), GRA announced steps to address the situation in a press release dated March 22.
The key measures implemented by GRA include:
Temporary Procedures for Delayed Transactions: GRA has established temporary procedures for processing “Offline Transactions” caused by internet outages. These procedures ensure that E-Levy is charged only on applicable transactions, even if there is a delay in real-time routing to ELMAS.
Refunding Wrongful Charges: Recognizing that the outage may have resulted in wrongful E-Levy deductions, GRA is collaborating with Charging Entities to facilitate the reimbursement process for affected transactions. Charging Entities will be responsible for reimbursing customers for any incorrectly applied E-Levy charges once GRA completes its refund procedures.
For further information and clarification, individuals can reach out via email to elevyinfo@qra.gov.qh.
The GRA’s proactive steps aim to ensure a seamless E-Levy collection process and address any issues arising from the recent disruptions in internet connectivity.
See statement below:
