GCB Bank is facing mounting criticism from customers after a system update disrupted access to its widely used mobile banking services.
The update’s timing—just before salary payments are typically processed and at the close of the month—has heightened customers’ frustrations, with many airing their grievances on social media platforms like Facebook.
Several customers took to GCB’s social media pages to voice their dissatisfaction.
Issaka Abdul Ghaffar Amadu Thunder compared the service disruption to Ghana’s infamous “dumsor” power outages, stating, “The disappointment is like dumsor. The time you need this thing badly, it will not be working. So in Ghana, nothing is reliable except the hardship that we don’t know when it’s going to end.”
Kofi Yaabi expressed his frustration with the bank’s mobile app, saying, “Using the app is difficult.” Meanwhile, Nelson Die-Iree criticized the timing of the update, remarking, “What kind of callous behaviour is this? You know from now people will be paid and they need to use the platform for business transactions. This is the time you are done upgrading. Why?”
Other customers raised concerns over salary payments and the reliability of services. Charles Harrison inquired about the timing of government workers’ salary credits, while Ebenezer Mensah added, “When the month is about to end, hmmmm, GCB, concert nkoaa.”
In response, GCB Bank has acknowledged the disruption and apologized for the inconvenience caused. The bank reassured customers that other services, including internet banking, G-Money, and ATMs, remain operational.
However, the ongoing issue with mobile banking has left many customers skeptical about the bank’s ability to resolve the situation swiftly. GCB now faces the challenge of restoring full service to its mobile banking platform in order to alleviate customer frustrations and meet their financial needs at this crucial time.
The bank has since announced that the situation has been rectified, with communication confirming the resolution posted at 7 am this morning.