Electricity Company of Ghana (ECG) has advised all CLOU customers to ensure they have sufficient credit, as the company plans to conduct emergency maintenance on the CLOU Prepayment Metering System’s server.
The maintenance is scheduled to take place from midnight on Thursday, January 25, to 10:00 a.m. on Friday, January 26, 2024.
Customers using remotes to operate their prepaid metres are considered CLOU customers.
ECG issued this notice on Tuesday, January 24, emphasising the importance of purchasing enough credit to cover their power needs during the maintenance period.
Areas such as Korle-Bu District, Ablekuma District, Nsawam District, Amasaman District, Bortianor District, Tema North and South Districts, Ashaiman District, Krobo District, Nungua District, Afienya District, Koforidua District and Kibi District are expected to be affected during the operation.
The statement added that “The inconvenience caused to affected customers is deeply regretted”.
Electricity Company of Ghana (ECG) has clarified that the Value Added Tax (VAT) on residential electricity consumption above the lifeline category has not been implemented. In a statement dated January 22, 2024, the company urged all stakeholders to adhere to the previous payment model.
The proposed VAT on electricity consumption is intended to address debts owed to independent power producers, according to the government.
Finance Minister Ken Ofori-Atta, in a letter dated January 1, directed ECG and the Northern Electricity Distribution Company (NEDCO) to apply a 15 percent VAT to residential customers exceeding the maximum consumption level for lifeline units.
The VAT is part of the government’s COVID-19 recovery program to generate revenue.