The Ghana Water Company Limited (GWCL) is urging its customers to settle their water bills promptly to ensure the smooth operation of the Company.
Mr. Theophilus Tawiah Collins, the Ashanti North Regional Chief Manager of GWCL, highlighted that the failure to pay water bills is affecting the company’s operations in the region.
Speaking during a customer service week event at Kronum in the Sumae Municipality, he noted that, despite increased public awareness efforts, the payment of water bills has remained discouraging.
Mr. Tawiah revealed that customers in the Ashanti North Region owe the company over GH¢40 million.
He further explained that, in addition to the numerous payment locations, customers can also pay their bills through mobile money apps.
The theme for this year’s celebration was, “Customer service and its critical importance to our mission.”
Customer Service Week is a global event celebrated every October to recognize the importance of customer service and honor the individuals who work tirelessly to support and serve customers, fostering a stronger relationship between organizations and their clientele.
Launched in 1987 in the United States, Customer Service Week has since been adopted worldwide, becoming a yearly international tradition.
Mr. Tawiah mentioned that providing clean water to the public is becoming increasingly costly due to the current economic challenges. He explained that the company incurs significant expenses in importing chemicals, equipment, and spare parts, as well as covering high electricity bills, all necessary to supply potable water.
“The only source of income to maintain our infrastructure and equipment is the water bills that we pay. The GWCL does not receive any money from the government to support our operations. This is why we encourage you our customers to pay your bills promptly to enable the company to provide potable water to the citizenry,” he noted.
To retrieve the excess 40 million cedis arrears, the Regional Chief Manager, noted that the Company had begun massive disconnections exercise throughout the entire region till the end of 2024.
Mr. Tawiah hinted that the company was facing out the paper bills, saying that “the process will continue and by December no customer will receive a paper bill,” he said.
Ten customers in the area were given awards for their prompt payment of their bills.
Mr. Samuel Kyei Boateng, Customer Care Assistant (Meter reader), Nketiah District in the Ashanti North Region was awarded for his exceptional performance in operations as the Best Staff in the district.